Diana Pena
Universal Banker/Teller
Winter Haven,FL
Summary
I am a professional with a proven track record in customer service and money handling at Beasley Forest Products. Skilled in multitasking and resolving client issues swiftly, enhancing satisfaction and loyalty. I am a quick learner with any job handed to me. Just looking for an opportunity to be given to me.
Overview
10
10
years of professional experience
Work History
Universal Banker/ Teller
Pineland Bank
04.2025 - Current
- Processed customer transactions accurately and efficiently, ensuring exceptional service delivery.
- Assisted clients with account inquiries and resolved issues to enhance customer satisfaction.
- Educated customers on banking products and services, promoting financial literacy and product utilization.
- Collaborated with team members to streamline operations, improving workflow efficiency in daily tasks.
Waitress
Mi Sombrero
01.2016 - 07.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Export Coordinator/Logistics Coordinator
Beasley Forest Products
12.2021 - 10.2024
- Worked with customers
- Money handling and working with quickbooks
- Achieved faster response times to client inquiries by streamlining internal communication channels within the organization.
- Corrected billings and issued debit and credit memos for customers to reconcile accounting.
- Initiated and maintained customer master profiles to correct information and offer consistent service.
- Established a strong rapport with customs officers and government agencies, fostering positive relationships that facilitated smooth export transactions.
Army National Guard
Military Police School
03.2018 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Diploma -
Jeff Davis High School
Hazlehurst, GA05.2019
Skills
- Customer service
- Money handling
- Strong multitasking
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Universal Banker/ Teller
Pineland Bank
04.2025 - Current
Export Coordinator/Logistics Coordinator
Beasley Forest Products
12.2021 - 10.2024
Army National Guard
Military Police School
03.2018 - 03.2024
Waitress
Mi Sombrero
01.2016 - 07.2025
Diploma -
Jeff Davis High School