Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate
Diana Pena

Diana Pena

Baxley,GA

Summary

I am a professional with a proven track record in customer service and money handling at Beasley Forest Products. Skilled in multitasking and resolving client issues swiftly, enhancing satisfaction and loyalty. I am a quick learner with any job handed to me. Just looking for an opportunity to be given to me.

Overview

6
6
years of professional experience

Work History

Waitress

Mi Sombrero
01.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Army National Guard

Military Police School
03.2019 - 03.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Export Coordinator

Beasley Forest Products
12.2021 - 10.2024
  • Worked with customers
  • Money handling and working with quickbooks
  • Achieved faster response times to client inquiries by streamlining internal communication channels within the organization.
  • Corrected billings and issued debit and credit memos for customers to reconcile accounting.
  • Initiated and maintained customer master profiles to correct information and offer consistent service.
  • Established a strong rapport with customs officers and government agencies, fostering positive relationships that facilitated smooth export transactions.

Sales Manager

Badcock Home Furniture
01.2019 - 03.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Education

Diploma -

Jeff Davis High School
Hazlehurst, GA
05.2019

Skills

  • Customer service
  • Money handling
  • Strong multitasking

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Waitress

Mi Sombrero
01.2024 - Current

Export Coordinator

Beasley Forest Products
12.2021 - 10.2024

Army National Guard

Military Police School
03.2019 - 03.2025

Sales Manager

Badcock Home Furniture
01.2019 - 03.2019

Diploma -

Jeff Davis High School

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Diana Pena