Summary
Work History
Skills
Languages
Timeline
Generic

Diana Perera

Summary

To obtain a challenging position within an organization where my education and personal experience will benefit the employer.

Work History

Customer Service Representative

KJK Express
2019 - 2025

Safety Department Manager

  • Take initial report after a loss.
  • Make initial contact with claimants and witnesses.
  • Report accident to insurance company.
  • Obtain police report and pictures of vehicles.
  • Obtain recorded statements from drivers and witness.
  • Follow up on claim status.

Customer Service Representative

Gables Transport
2016 - 2019

Insurance Department Manager

  • Take initial report after a loss.
  • Report accident to insurance company.
  • Make initial contact with claimants and witnesses.
  • Obtain police report and pictures of vehicles.
  • Obtain recorded statements from drivers and witness.
  • Follow up on claim status.
  • Train new employees.

Independent PIP Adjuster

State Farm Insurance Company
2013 - 2016

Handle PIP files & Demands

  • Conduct initial contact with insureds and claimants.
  • Obtain recorded statements from insured, claimants and witness.
  • Assist the Litigation Department in special projects.
  • Prepare claim files for Defense Attorneys.
  • Provide insureds, attorneys and medical providers with coverage/claim status.
  • Train new employees.

PIP Adjuster

Mapfre Insurance Company
2009 - 2012

Handle PIP files & Demands.

  • Settle suits with Plaintiffs attorney.
  • Negotiate medical bills and PIP demands.
  • Train new employees.
  • Obtain recorded statements from insured, claimants and witness.
  • Collect all facts surrounding accidents and injuries.
  • Confirm coverage and recognize coverage issues.

Skills

  • Customer service
  • Organizational skills
  • Computer skills
  • Negotiation
  • Microsoft Office

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

KJK Express
2019 - 2025

Customer Service Representative

Gables Transport
2016 - 2019

Independent PIP Adjuster

State Farm Insurance Company
2013 - 2016

PIP Adjuster

Mapfre Insurance Company
2009 - 2012
Diana Perera