DIANA PEREZ

Responding to requests for medical records and processing letters and reports. Retrieving patient schedules from computer system, distributing lab reports to physicians, and materials to other departments

Scan and validated medical records for upload.

Maintain strict confidentiality concerning personal information about patients

Supported administration staff with records requests to support patient care.

Handled incoming calls and directed callers to appropriate department or employee.

Process healthcare paperwork

Help with department audits and investigations

Handle Emails, STAT requests and work in the assigned WQ's through EPIC

Inbound call center. Answered high volume phone calls to verify patient demographic and insurance information. Customer service and administrative tasks to resolve patient issues quickly and efficiently. Assist in filing, faxing, emails and data entry. Help patients understand there EOB's, procedure rendered and statements. Assist in taking payments and billing health insurance claims. Emailed billers directly for claim review. Assisted with WC claims and Auto claims. Help train new colleagues.

Register, Schedule and Re Scheduled future and STAT appointments. Educated patients on preparation for procedures. Assist in admin support such as filing, emailing, faxing and data entry. Communicated with physical and occupational therapy staff to ensure proper scheduling of patients with appropriate visit type, frequency and duration times. Scheduled interpreters for patients when needed.