Diana Perez
Mountain Home,ID
Summary
Proactive professional with a strong background in maintenance operations. Known for effective communication and integrity, contributing to streamlined decision-making processes and safeguarding personnel through rigorous emergency response measures.
Overview
9
9
years of professional experience
Work History
Maintenance Operation Controller
United States Air Force, USAF
Mountain home , ID
03.2024 - Current
- Monitored all facets of flight line maintenance operation, scheduling, and support equipment worth 6.5 billion
- Managed two different production meetings to expedite decision-making procedures by providing daily reports, optimizing leadership, and ensuring effective communication
- Conducted 41 extensive adverse weather, emergency action, and emergency response checklists that safeguarded 1.5 personnel highlighting operational effectiveness
Aircraft Armament System Journeyman
United States Air Force, USAF
Mountain Home , ID
07.2021 - 03.2024
- Earned promotion to SrA within one year by demonstrating leadership and initiative.
- Trained junior personnel on standard operating procedures and safety practices, enhancing team competency.
- Diagnosed malfunctions in armament systems using specialized equipment, illustrating problem-solving
- Collaborated with maintenance personnel to troubleshoot complex armament system malfunctions, improving system reliability.
Part Sales shift manager
AutoZone
Whittier, California
01.2020 - 07.2021
- Managed inventory levels and ensured accurate stock replenishment processes.
- Trained new employees on store policies and customer service techniques.
- Resolved customer complaints efficiently to enhance overall satisfaction levels.
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on interactions with customers to drive exceptional service.
- Assisted in resolving escalated customer service issues in a timely manner.
Customer Service Representative
AutoZone
Mission Hills, California
05.2019 - 01.2020
- Achieved promotion to autosales driver within three months, followed by rapid advancement to shift manager.
- Responded to customer inquiries, delivering accurate information on products and services to enhance customer satisfaction.
- Maintained calm professionalism in stressful situations, successfully diffusing tensions and maintaining customer trust.
Shift Manager
Pizza Hut
Los Angeles, California
04.2018 - 04.2019
- Resolved customer complaints promptly, enhancing satisfaction and fostering loyalty.
- Implemented health and safety protocols to ensure a safe working environment.
- Managed daily cash intake by counting registers and tabulating profits with attention to detail.
- Supported employees in completing tasks during peak periods, ensuring operational efficiency.
Customer Service Representative /Delivery Driver
pizzahut
Los Angeles, California
05.2017 - 04.2018
- Managed daily operations as shift manager, facilitating consistent service delivery.
- Informed customers about promotions and special offers to enhance purchasing decisions.
- Collaborated with team members to optimize service delivery processes.
Education
Bachelor of Science - Health Sciences
Purdue Global University
West Lafayette, IN07-2028
High School Diploma -
San Fernando Highschool
San Fernando, CA06-2015
Skills
- Maintenance protocols
- Regulatory compliance
- Operational oversight
- Staff management
- Time management
- Problem solving
- Attention to detail
- Adaptability
- Team building
- Effective communication
- Customer service
- Integrity
Accomplishments
Maintenance Support Professional 4Q'25 Award
Timeline
Maintenance Operation Controller
United States Air Force, USAF
03.2024 - Current
Aircraft Armament System Journeyman
United States Air Force, USAF
07.2021 - 03.2024
Part Sales shift manager
AutoZone
01.2020 - 07.2021
Customer Service Representative
AutoZone
05.2019 - 01.2020
Shift Manager
Pizza Hut
04.2018 - 04.2019
Customer Service Representative /Delivery Driver
pizzahut
05.2017 - 04.2018
Bachelor of Science - Health Sciences
Purdue Global University
High School Diploma -
San Fernando Highschool