DIANA PEREZ
Hamilton
Summary
Bilingual administrative professional skilled in case management, therapeutic support, and effective communication. Expertise in coordinating care solutions and facilitating group activities, promoting client engagement and well-being. Proven track record in maintaining accurate records and enhancing collaboration among multidisciplinary teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CARE MANAGER
Monmouth Cares Inc.
West Long Branch
08.2022 - 11.2024
- Managed case files to ensure compliance and timely updates within office systems.
- Monitored client progress and adjusted care plans based on individual needs.
- Facilitated effective communication to promote client wellness.
- Collaborated with healthcare providers to deliver comprehensive care solutions.
- Assessed motivational issues while maintaining accurate records and protocols.
RECREATIONAL THERAPY/ CHILD LIFE ASSISTANT
Children Specialized Hospital
Toms River
10.2020 - 07.2022
- Assisted Child Life Specialists in implementing therapeutic play activities.
- Prepared educational materials to help children understand medical procedures.
- Facilitated group activities to promote social interaction among young patients.
- Provided emotional support to children coping with illness or hospitalization.
Box Office Ticket Seller
Red Bull Arena
Harrison
03.2019 - 02.2020
- Processed ticket sales using point-of-sale systems efficiently.
- Assisted customers with inquiries and resolved ticketing issues promptly.
- Managed cash handling and balanced cash drawers accurately.
- Collaborated with team members to streamline ticketing operations during events.
FAMILY ADVOCATE
Acelero Learning
Asbury Park
07.2018 - 02.2020
- Advocated for families to access educational resources and community services.
- Coordinated referrals to health, nutrition, and mental health services effectively.
- Conducted workshops on parenting skills and child development topics.
- Maintain accurate and timely record keeping and reporting.
Education
Bachelor of Arts - PSYCHOLOGY
William Paterson University of New Jersey
Wayne, NJSkills
- Care coordination
- Patient advocacy
- Problem solving
- Effective communication
- Team collaboration
- Power BI
Certification
- Foundation of Sports Marketing- Real Madrid Graduate School Universidad Europea
- Developing Effective Sports Marketing Strategies- Real Madrid Graduate School Universidad Europea
- Marketing in a Digital World- University of Illinois Urbana-Champaign
Languages
Spanish
Native/ Bilingual
Timeline
CARE MANAGER
Monmouth Cares Inc.
08.2022 - 11.2024
RECREATIONAL THERAPY/ CHILD LIFE ASSISTANT
Children Specialized Hospital
10.2020 - 07.2022
Box Office Ticket Seller
Red Bull Arena
03.2019 - 02.2020
FAMILY ADVOCATE
Acelero Learning
07.2018 - 02.2020
Bachelor of Arts - PSYCHOLOGY
William Paterson University of New Jersey