Diana Perich
Lynwood,CA
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 6 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Owner/Manager
DenaliDelights
09.2023 - Current
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Operations: Oversee daily operations, including inventory management, customer service, and supplier relations.
- Marketing and Sales: Develop and implement marketing strategies to drive sales, resulting in 75% increase in revenue.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Accomplished multiple tasks within established timeframes.
Sales Associate
The Cookie Plug
09.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Pre order associate
Portos Bakery
06.2022 - 04.2023
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Assembled customers orders and ensured timely perpetration for pick-up.
- Utilized customer feedback to improve product offerings.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
FOH staff/ Staff Lead
Chick-fil-A
12.2019 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Barista/Cashier
Tierra Mia Coffee
09.2018 - 01.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Certificate of Course Completion - Ekg Technician
Downey Adult School
Downey, CA06.2024
High school diploma -
Firebaugh High School
Lynwood, CA05.2016
Skills
- Barista Experience (2 years)
- Cashiering (6 years)
- Cash Handling (4 years)
- Food Service (6 years)
- Cleaning Experience
- Coffee Experience
- Serving Experience (5 years)
- Microsoft Word (4 years)
- Food Preparation
- Commercial Cleaning
- Retail Sales
- Cooking
- Food Safety
- POS (5 years)
- Merchandising
- Host/Hostess
- Leadership (1 year)
- Inventory Control (5 years)
- Cake decorating (6 years)
- Culinary experience
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Business Planning
- Business Management
- Sales management
Certification
- ServSafe Food Handler (02/01/22 - 02/01/27)
- Food Handler Certification
Additional Information
-Operate small business specializing in custom cakes and treats for any occasion, working with fondant, buttercream, fresh cream, ganache, and chocolate
Social Media - Instagram
@DenaliDelights
Personal Information
Willing To Relocate: Anywhere
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Owner/Manager
DenaliDelights
09.2023 - Current
Sales Associate
The Cookie Plug
09.2023 - 12.2023
Pre order associate
Portos Bakery
06.2022 - 04.2023
FOH staff/ Staff Lead
Chick-fil-A
12.2019 - 07.2022
Barista/Cashier
Tierra Mia Coffee
09.2018 - 01.2019
Certificate of Course Completion - Ekg Technician
Downey Adult School
High school diploma -
Firebaugh High School