Diana Pesantez
New York,NY
Summary
Healthcare Operations Coordinator proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
12
12
years of professional experience
Work History
Operations Coordinator Heart Valve Center
NYU Langone
03.2018 - Current
- Boosted productivity by establishing effective communication channels between departments.
- In collaboration with marketing, develop content for service out-reach, which includes but is not limited to website, publications and social media
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Communicate with hospital surgical floor to assure requirements are met in a timely matter prior to surgery
- Responsible for reviewing data to help lower risk management and readmission rate
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Handle large volume of patient calls and inquiries per day
- Meet with industry to discuss outreach strategies and open satellite clinics.
Executive Assistant to Dr. Mathew Williams - Chief of Cardiac Surgery, Director of Interventional Cardiology
NYU Langone Health
03.2018 - Current
- Efficiently manage physicians calendar including arranging meetings, conferences and appointments while prioritizing conflicting commitments.
- Handled confidential and sensitive information with discretion and tact.
- Organized and coordinated conferences and monthly meetings.
Practice Coordinator
Medicine and Endocrinology
11.2015 - 03.2018
- Enhanced patient experience by streamlining appointment scheduling and follow-up procedures.
- Ensured continuity of care for patients transitioning between providers or facilities by effectively coordinating required referrals.
- Acted as an advocate for patients seeking assistance with navigating complex health insurance requirements or obtaining medication prior authorizations.
- Provided exceptional patient care to build positive experiences between patient and physician.
- Increased patient satisfaction by addressing concerns promptly and professionally.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Administrative Assistant/Medical Biller
Psychotherapy and Counseling Center
04.2012 - 11.2015
- Facilitated office communication distributing messages, answering phones, organizing paperwork and coordinating record transfers.
- Submit claims to insurance companies as well as verify eligibility and benefits.
- Primary Spanish to English translator between patient and psychotherapist.
- Front desk coverage.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
Master of Public Health - Master of Public Health-Health Policy & Management
School of Public Health, City University New York
New York, NY01.2021
Bachelor of Arts - Digital Communications And Media
Hunter College- City University of New York
New York, NY01.2014
Skills
- Teamwork and Collaboration
- Community Outreach
- HIPAA Compliance/EPIC systems
- Organizational Goal Development
- Patient Relations
- Public Health Policy Understanding
- Patient Advocacy
- Conflict Management
Affiliations
- American Public Health Association (APHA)
Languages
Spanish
Native or Bilingual
Timeline
Operations Coordinator Heart Valve Center
NYU Langone
03.2018 - Current
Executive Assistant to Dr. Mathew Williams - Chief of Cardiac Surgery, Director of Interventional Cardiology
NYU Langone Health
03.2018 - Current
Practice Coordinator
Medicine and Endocrinology
11.2015 - 03.2018
Administrative Assistant/Medical Biller
Psychotherapy and Counseling Center
04.2012 - 11.2015
Master of Public Health - Master of Public Health-Health Policy & Management
School of Public Health, City University New York
Bachelor of Arts - Digital Communications And Media
Hunter College- City University of New York