Diana Pfeifer
Lakeside,CA
Summary
Hardworking employee enthusiastic about learning PSE clerk/PSE sales & services field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Sales Representative/Team Lead
MCI/Phoneware Inc.
10.2014 - Current
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Led sales team to exceed quarterly sales goals.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Receptionist Clerk
Dr. Chinn's Optomp]etry
01.2008 - 09.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Barista
Starbuck's Coffee
05.2007 - 01.2008
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Complied with standards for merchandising, stocking and storing product.
Education
High School Diploma -
Mark Twain High School
San Diego, CA06.2007
Skills
- Strong Communication and Interpersonal Skills
- Team Leadership
- Customer Service
- Adaptable and Flexible
- Inventory and Stocking
- Shipping and Receiving
- Meeting Sales Goals
- Energy and Physical Stamina
- Building Customer Relationships and Loyalty
- Ability to Lift 40 Pounds
Timeline
Sales Representative/Team Lead
MCI/Phoneware Inc.
10.2014 - Current
Receptionist Clerk
Dr. Chinn's Optomp]etry
01.2008 - 09.2009
Barista
Starbuck's Coffee
05.2007 - 01.2008
High School Diploma -
Mark Twain High School
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