Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Receptionist

Diana Phalgoo

Minneapolis,MN

Summary

Dedicated Remote Intake Specialist skilled/Customer service work in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency. Friendly Intake Specialist eager to leverage (5 ) years of exceptional client service experience. Organized and service-minded with dedication to providing detailed and thorough client intake services. Insightful Research Interviewer with significant experience compiling statistical data on psychology-related issues. Organized and detailed with the ability to manage multiple, concurrent tasks. Proven ability to build trust and rapport with participants.

Overview

5
5
years of professional experience

Work History

Intake Specialist

Midwest Disability PA
Minneapolis, MN
07.2019 - 08.2021
  • Communicated directly with individuals and families to provide information about eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
  • Answered phone calls over 200 and provided new clients with required paperwork to initiate service.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Interacted kindly with insurance providers via phone, email and written correspondence to obtain necessary documents to complete registration.
  • Delivered information from script regarding surveys for on-demand phone project assignment.
  • Assisted with project planning and execution of research.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment
  • Worked with clients to improve life choices and maximize benefits of programs
  • Improved clients' coping with routine life activities such as food budgeting and rental payments

Administrative Assistant

AST Professional & Finance Service
Minneapolis, MN
03.2016 - 08.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and handling about 200 or more in bound and out bound calls greeting
  • Scheduled office meetings and client appointments for staff teams.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Performed research to collect and record industry data.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Coached new employees on administrative procedures, company policies and performance standards

Education

Associate of Arts - Liberal Arts And General Studies

University Of Guyana
Guyana
09.2021

Skills

  • Application assessments
  • Consultation and advisory
  • Eligibility review
  • Intake Assessment
  • Recordkeeping
  • Scheduling
  • Case Management
  • Medical Records Management
  • Appointment Setting

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Intake Specialist

Midwest Disability PA
07.2019 - 08.2021

Administrative Assistant

AST Professional & Finance Service
03.2016 - 08.2021

Associate of Arts - Liberal Arts And General Studies

University Of Guyana
Diana Phalgoo