Diana Phan
Arlignton,TX
Summary
Dedicated professional with strong problem-solving and communication skills. Experienced in enhancing customer satisfaction and optimizing workflows in fast-paced environments.
Overview
9
9
years of professional experience
Work History
BDC
Family Toyota Of Burleson
Burleson, TX
01.2026 - Current
- Managed inbound customer inquiries, providing timely and accurate information regarding services and appointments.
- Facilitated service scheduling, optimizing workflow to enhance customer satisfaction and operational efficiency.
- Coordinated follow-up communications with customers post-service to ensure satisfaction and gather feedback.
- Assisted in resolving customer complaints, employing problem-solving skills to maintain positive relationships.
Receptionist
Family Toyota Of Arlington
Arlington, TX
11.2025 - Current
- Managed reception duties by greeting and assisting customers, ensuring a positive first impression.
- Optimized call routing operations within multi-line phone system to enhance departmental connectivity.
- Scheduled appointments and coordinated service requests for optimal customer experience.
- Maintained organized filing system for customer records and service documentation.
Department Manager
Old Navy, Gap
Arlington, TX
01.2019 - 03.2020
- Led team in achieving sales goals through effective merchandising and inventory management.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Implemented store policies to improve compliance and ensure a safe shopping environment.
- Developed schedules to optimize workforce productivity while minimizing labor costs.
Barista Shift Supervisor
Starbucks
Mansfield, TX
08.2017 - 11.2019
- Supervised daily operations to ensure exceptional customer service and beverage quality.
- Trained and mentored new baristas on coffee preparation and equipment usage.
- Managed inventory levels and ordered supplies to maintain optimal stock availability.
- Implemented efficient workflows to enhance team productivity during peak hours.
Education
License Practitioner Nurse
Concorde Career College
Grand Prairie, TX11-2029
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Medication administration
- Team collaboration
- Infection control
- Patient care
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
BDC
Family Toyota Of Burleson
01.2026 - Current
Receptionist
Family Toyota Of Arlington
11.2025 - Current
Department Manager
Old Navy, Gap
01.2019 - 03.2020
Barista Shift Supervisor
Starbucks
08.2017 - 11.2019
License Practitioner Nurse
Concorde Career College