Diana Phillips
JOLIET,IL
Summary
Dynamic server manager with a strong work ethic and exceptional customer service skills, honed at Longhorn Steakhouse. Successfully trained teams to enhance guest engagement and consistently meet sales targets. Expert in cash handling and food safety practices, fostering a culture of performance improvement and quality control in high-volume dining environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Ramsay’s Kitchen
03.2023 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server Manager
Longhorn Steakhouse
03.2015 - 03.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- High volume dining
- Quality control
- Food safety practices
- Performance improvement
Certification
Servsafe food handlers, Illinois and Naperville Basset
Timeline
Server
Ramsay’s Kitchen
03.2023 - 05.2025
Server Manager
Longhorn Steakhouse
03.2015 - 03.2023
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