Diana Piantanida
Hollister,MO
Summary
Highly-motivated employee with desire to take on new challenges who is customer-focused with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Shuttle Driver/Transportation Coordinator
Big Cedar Lodge
Ridgedale, Missouri
10.2023 - Current
- Monitored vehicle performance and reported maintenance needs.
- Provided excellent customer service during transit experiences.
- Maintained safe driving habits to protect property and general public on roadways.
- Provided friendly customer service while interacting with passengers in person and on the phone.
- Operated wheelchair lifts when necessary for disabled passengers' access onto bus.
- Drove shuttle buses, limousines or company cars to transport passengers.
CLUB Customer Service Outfitter
Big Cedar Lodge
Ridgedale, Missouri
08.2022 - 10.2023
- Trained new team members on best practices for promotions and customer interaction.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Updated and maintained databases with current information.
Front Desk Associate
Big Cedar Lodge
Ridgedale, Missouri
08.2020 - 09.2022
- Greeted guests warmly and provided exceptional customer service at the front desk.
- Managed guest check-ins and check-outs efficiently using reservation software.
- Responded to guest inquiries and resolved issues promptly and professionally.
- Assisted with billing inquiries and processed payments swiftly and accurately.
- Organized and scheduled appointments for spa services and recreational activities.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Trained newly hired employees on front desk procedures and business operations.
- Welcomed large volume of guests and improved overall customer service.
- Collaborated closely with other departments when necessary.
Travel Consultant
Big Cedar Lodge
Ridgedale, Missouri
07.2019 - 08.2020
- Coordinated reservations for accommodations, activities, and transportation services.
- Processed credit and debit payments and handled confidential information with discretion.
- Provided excellent customer service in a fast-paced environment.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
Education
Associate of Arts - Business Administration
St. Louis Community College
St Louis, MOBachelor of Arts - Communications/Marketing
Saint Louis University
St. Louis, MOSkills
- Customer service oriented
- Customer relations skills
- Cultural awareness
- Training staff
- Compliance assurance
- Operation procedures
- Payment processing
- Attention to detail
- Team collaboration
- Microsoft Office
- Written communication
- Decision making
- Computer skills
- Quality assurance
- Analytical thinking
- Organization and time management
- Adaptability to change
- Punctuality
- Self-motivated
Timeline
Shuttle Driver/Transportation Coordinator
Big Cedar Lodge
10.2023 - Current
CLUB Customer Service Outfitter
Big Cedar Lodge
08.2022 - 10.2023
Front Desk Associate
Big Cedar Lodge
08.2020 - 09.2022
Travel Consultant
Big Cedar Lodge
07.2019 - 08.2020
Associate of Arts - Business Administration
St. Louis Community College
Bachelor of Arts - Communications/Marketing
Saint Louis University