Diana Pickard
Cuyahoga Falls,OH
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Maintenance Admin
SSP Fittings
05.2022 - 05.2025
- Optimized space utilization by reorganizing storage areas, allowing for easier access to frequently used items.
- Reduced downtime by efficiently coordinating maintenance tasks and prioritizing urgent requests.
- Created detailed reports on completed work orders, providing valuable data for future planning and decision-making processes.
- Developed strong relationships with vendors, negotiating favorable contracts for equipment purchases and services.
- Oversaw contractor selection process, ensuring proper vetting of potential service providers and alignment with company values and requirements.
- Collaborated with management to develop budgets for maintenance projects, ensuring cost-effective solutions.
- Streamlined work order processes, resulting in faster response times to maintenance requests.
- Maintained accurate inventory of tools and parts, reducing delays in repairs due to missing resources.
- Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.
- Tracked maintenance activity using TMA software to confirm compliance with industry requirements.
- Developed maintenance reports to assess program success and inform operational decisions.
- Created and maintained daily and weekly reports for upper management.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Contributed to development, implementation, and execution of maintenance programs.
- Responsible for all purchasing for department; including purchase orders and all credit cad transactions
Bartender
Sports Page Tavern
06.2017 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Activities Coordinator
Anna Maria of Aurora
02.2015 - 04.2019
- Coordinated, planned, developed and implemented activities designed to enrich lives of residents.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
- Maintained thorough documentation of attendance records, incident reports, and other pertinent information related to each participant''s experience within the program.
- Conducted clinical observations in classroom and during activities, noting emotional, and behavioral health.
- Performed STNA responsibilities when needed
- Specialized in Dementia Care
Office Manager
A-Mass Towing
12.2008 - 04.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Processed all mechanic's lien and prepared auction paperwork.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate - Nursing/Business
Ivy Tech Community College
Indianapolis, IN05.2008
Skills
- Microsoft Office
- Multi line phone system
- Patient Care
- Bartending
- Hand and power tools
- Customer Service
- Groundskeeping
- Office Manager Experience
- Facility repairs
- Data Entry
- Problem-solving
- Accounts Receivable
- Time management
- Computer skills
- Multitasking
- Leadership experience
- Dependable and consistent
- Communication skills
- Organizational skills
- Repair management
- Work order management
- Scheduling coordination
- Machinery operations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Used Microsoft Excel to create spreadsheet for tracking all placed orders; including shipping information, means of purchase, amounts, and if received.
Certification
- State Tested Nursing Assistant, 10/01/17
- Activity Director, 12/01/16
- Certified Fork Lift Operator, SSP Fittings - 06/2022
- CPR / First Aid, 08/01/16
- Food Handler Certification
Additional Information
Graduated on Dean's List all semesters during college, Graduated high school with a 3.8 GPA, Presidential Fitness Award
Timeline
Maintenance Admin
SSP Fittings
05.2022 - 05.2025
Bartender
Sports Page Tavern
06.2017 - 03.2020
Activities Coordinator
Anna Maria of Aurora
02.2015 - 04.2019
Office Manager
A-Mass Towing
12.2008 - 04.2015
Associate - Nursing/Business
Ivy Tech Community College
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