Diana Pineda
Canyon Country,CA
Summary
To obtain a challenging position in a goal driven environment. To use my experience, strong work ethic, and skills where I can provide the best work performance
Overview
24
24
years of professional experience
Work History
Rideshare Driver
Lyft
Canyon Country, California
03.2020 - Current
- Greeted customers and provided them with information about the rideshare service.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Established positive relationships with customers through courteous interactions.
Manager
Check Into Cash
Simi Valley, California
04.2016 - 02.2020
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed communication between lenders, borrowers and third parties involved in loan process.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Greeted customers, provided information about products and services.
- Processed deposits, withdrawals, payments, check cashing transactions and other financial services for members.
- Processed customer transactions, including payday loans renewals, title loans, check cashing, money orders, and bill payment
Assistant Manager
Anna's Linens
Northridge, California
01.2012 - 03.2016
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Assisted in unloading trucks and stocking shelves with received merchandise.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Broke down boxes for garbage and recycling.
- Be in charge of making weekly schedule to have enough staff on busy days
Customer Service Representative
Ria
North Hollywood, California
12.2005 - 01.2012
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Processed money transfers, bills payment transactions, check cashing, money orders and other transactions accurately.
- Performed teller transactions including check cashing, withdrawals and deposits in accordance with established policies and procedures.
- Ensured compliance with banking regulations regarding check cashing procedures.
- Stored money securely in accordance with company guidelines while ensuring total accountability of funds.
Customer Service Representative
Sigue
Panorama City, California
03.2000 - 11.2005
- Performed teller duties including check cashing, coin redemption, money orders, and bill payment.
Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
Verified customer's identification for check cashing services.
Operated machines used for counting, sorting and wrapping coins or bills efficiently.
Performed daily opening and closing procedures to ensure the accuracy of money sorting operations.
Education
High School Diploma -
Ulysses S. Grant Senior High School
Van Nuys, CA06-1999
Timeline
Rideshare Driver
Lyft
03.2020 - Current
Manager
Check Into Cash
04.2016 - 02.2020
Assistant Manager
Anna's Linens
01.2012 - 03.2016
Customer Service Representative
Ria
12.2005 - 01.2012
Customer Service Representative
Sigue
03.2000 - 11.2005
High School Diploma -
Ulysses S. Grant Senior High School