DIANA PINEDA
Houston
Summary
Knowledgeable Desired Position with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
14
14
years of professional experience
Work History
Cashier/Barista
Texas Children Hospital
04.2022 - Current
- Processed transactions accurately and efficiently to enhance customer satisfaction.
- Maintained organized cash register area to ensure smooth operations during peak hours.
- Assisted customers with product inquiries, providing excellent service and fostering loyalty.
- Collaborated with team members to optimize checkout procedures and reduce wait times.
- Managed inventory levels, ensuring timely restocking of merchandise on the sales floor.
- Trained new cashiers on operational procedures and company policies for consistent performance.
- Monitored cash drawer for discrepancies, implementing corrective measures as needed.
- Implemented improvements in checkout processes, contributing to overall store efficiency.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server/Hostess
Sodexo
01.2020 - 03.2020
- Provided attentive food and beverage service in United Club at airport. Monitored guest needs to enhance comfort before flights. Coordinated seating to maximize capacity and ensure smooth operations.
Cashier/Customer Service
OTG
01.2019 - 10.2019
- Conducted inventory stocking to maintain optimal product levels. Oversaw store opening and closing tasks for operational readiness. Handled customer transactions with precision to improve checkout efficiency.
Cashier/Customer Service
Jack in the Box
05.2017 - 02.2019
Caregiver/Personal Assistant
ResCare Workforce Services
03.2012 - 01.2014
- Facilitated skill development for children with disabilities in everyday activities. Invested time to build rapport and enhance personal development. Guided children through daily routines to foster confidence and autonomy.
Education
High school - High school or equivalent
Booker High School
Houston, TX06.2013
Skills
- Customer Service
- Food Service
- Crew Member
- Bilingual
- Special Education
- Cashiering
- Caregiving
- Serving Experience
- Host/Hostess
Languages
Spanish
Native or Bilingual
Timeline
Cashier/Barista
Texas Children Hospital
04.2022 - Current
Server/Hostess
Sodexo
01.2020 - 03.2020
Cashier/Customer Service
OTG
01.2019 - 10.2019
Cashier/Customer Service
Jack in the Box
05.2017 - 02.2019
Caregiver/Personal Assistant
ResCare Workforce Services
03.2012 - 01.2014
High school - High school or equivalent
Booker High School
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