Summary
Overview
Work History
Education
Skills
Timeline
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Diana Pinto

Kent

Summary

Dynamic Senior Account Manager with a proven track record of excelling in project planning and client relationship management. Successfully led high-profile projects, enhancing collaboration and communication across teams. Recognized for mentoring junior staff and delivering exceptional results while maintaining strong stakeholder trust.

Overview

28
28
years of professional experience

Work History

Senior Account Manager

Systems Source, Inc.
11.2018 - Current
  • Work in tandem with Sales, Marketing and Design to win and support projects from the RFP process thru project close out.
  • Leadership role designed to ensure all internal parties are on track to hit deliverables. Once project is awarded, responsible to manage project from order thru project close out.
  • Client projects have included REI HQ, Jacobs Engineering, and support major accounts such as Google, Expedia, T-Mobile.
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Enhanced communication between departments for more effective problem-solving and collaboration.
  • Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
  • Kept detailed records of daily activities through online customer database.
  • Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
  • Mentored junior account managers, fostering their professional growth and skills development within the company.

Project Manager

Catalyst Workplace Activation
10.2013 - 11.2018
  • Supported wide client base from K-12, corporate, government, banking, legal, etc. Major projects include FAA Des Moines headquarters and BECU headquarters.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Provided detailed project status updates to stakeholders and executive management.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.

Project Manager

Bank & Office Interiors/Open Square
10.2008 - 10.2013
  • One of 3 Project Managers on the Workspace Development Team supporting the major Microsoft Campus Expansion, installing furniture for over 12 large buildings, as well as multiple smaller projects.
  • Very experienced with large scale, new construction projects.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Operations Director

Riddell, Williams, P.S.
11.1996 - 06.2008
  • Responsibilities included oversight of all support service functions for 150 person law firm to include reception, office services staff, catering staff, and legal records department.
  • Responsible for all office equipment, office moves, tenant improvement projects, FF&E leasing, sublease agreements, liaison with building management, assisted with events planning.
  • Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
  • Reviewed financial and operational reports on regular basis to make effective decisions.
  • Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
  • Recruited and hired top talent by selecting qualified individuals to maximize profitability.
  • Managed budgets with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives.
  • Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
  • Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
  • Negotiated contracts with vendors, ensuring competitive pricing and favorable terms for the organization.

Education

Bachelor of Science - Business Administration

Strayer University
Washington, D.C.
06-1995

Skills

  • Project Planning & Delivery
  • Client relationship management
  • Teamwork and collaboration
  • Account management
  • Project Management
  • Project Spec 5
  • MS Project

Timeline

Senior Account Manager

Systems Source, Inc.
11.2018 - Current

Project Manager

Catalyst Workplace Activation
10.2013 - 11.2018

Project Manager

Bank & Office Interiors/Open Square
10.2008 - 10.2013

Operations Director

Riddell, Williams, P.S.
11.1996 - 06.2008

Bachelor of Science - Business Administration

Strayer University

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