Diana Planter
Summary
Reliable, service-focused nursing assistant with excellent patient-care, Compassionate in attending to patients in diverse healthcare settings with excellent customer service. Providing the most effective patient care by planning and coordinating services in hospitals and clinics, overseeing specific departments or entire facilities. Fast-paced environment handling confidential paperwork, administering medication, and providing quality patient care to residents. Established record of reliability and creating positive reports with patients, family, and staff and highly compassionate.
Overview
28
28
years of professional experience
Work History
Patient Care Technician
Emory University Hospital Midtown
01.2021 - 02.2024
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
Care Manager / CNA
Dunwoody Place
08.2019 - 12.2021
- Enhanced patient care by developing and implementing individualized care plans.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
- Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
Care Manager
Sunrise Senior Living
01.2012 - 03.2018
- Providing resident care while demonstrating the Mission for Sunrise Senior Living, 'to champion the quality of life for all senior' in accordance with federal, state and local standards
- Responsible for inventory, restocking products and equipment
- Provides training for new-hire employees
- Giving patients baths/bed baths
- Responsible for making sure patient eats a proper meal at a proper time
- Focus on learning and meeting each resident's unique needs with the support of other community team members
- Help residents maintain independence, promote dignity and physical safety of each resident
- Assist with housekeeping, laundry, dining services, activities and other functions that allow them to spend more time with the residents.
Call Customer Service Rep.
01.2013 - 01.2014
- Interact with customers on telephone calls to provide information and assistance
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Process transactions and reply to inquires about products and services
- Record customers interactions, details of inquires, complaints, or comments, as well as actions taken
- Use computer system to track, gather information, and/or troubleshoot customer issues
- Refer unresolved customer issues to designated call center department or supervisor for resolution.
Personal Hair stylist
SELF
01.1996 - 08.2012
- Performed cosmetic services such as skin care cosmetics hairstyling manicures and pedicures
- Offered various chemical and therapeutic hair and scalp treatments
- Provided individual hair style recommendations to customers based on physical characteristics and hair condition
- Greeted and seated customers in a friendly and courteous manner
- Recommended and sold various hair care products
- Contributed to a 15% revenue increase in the first year by bringing current clientele to the spa
- Mastered the company's full range of beauty products and services; increased add-on sales by an average of 20% annually by listening to client concerns and describing product benefits
- Built Instagram following to 100,000+ and landed on the XYZ List of the top makeup, skincare and hair care Instagram accounts to follow in 2017
- Co-organized committee to introduce a safe and secure children's entertainment center, currently in development
- Achieved enthusiastic buy-in from owners by communicating expected ROI.
Education
Atlanta Technical College
Atlanta, GASkills
- Patient Care & Safety
- Medical Terminology
- Rehab & Restorative Care
- Home Health Care
- Personal Care
- Nutrition & Feeding
- Patient Charting & Documentation
- Non-smoker
- Self-sufficient
- Positive attitude
- Vital Signs & Patient Monitoring
- Medication Administration
- Infection Control
- Privacy / HIPAA Regulations
- Patient Advocacy and Support
- Patient Admission & Discharge
- Transferring & Positioning
- Reliable transportation
- Approachable
Personal Information
Title: NURSING ASSISTANT
Timeline
Patient Care Technician
Emory University Hospital Midtown
01.2021 - 02.2024
Care Manager / CNA
Dunwoody Place
08.2019 - 12.2021
Call Customer Service Rep.
01.2013 - 01.2014
Care Manager
Sunrise Senior Living
01.2012 - 03.2018
Personal Hair stylist
SELF
01.1996 - 08.2012
Atlanta Technical College