Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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DIANA POLYOVA

Agawam,MA

Summary

Motivated when it comes to getting the job done in the best and most efficient way. Always greeting people with a smile and very friendly towards everyone, making sure everyone feels welcomed. Seeking to maintain part-time or full-time position that offers professional challenges. Quick-learner and willing to put time and effort into new skills and refining the old. Putting the customers first and their needs as well problem solving to fix any issues that develop. Dedicated student working to become a Nurse in the near future while also balancing a work life. Very good with time management and organizing daily schedules. It would be lovely to be a part of a work force that can be called a family and dedicate my time to.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

Sheraton Hotels
08.2024 - Current
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Scheduled and assigned daily work and activities for team members.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.

Front Desk Agent

Sheraton Hotels
03.2024 - 08.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Night Auditor

Sheraton Hotels
09.2023 - 03.2024
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.

Waitress

Crepes Tea House Restaurant
07.2020 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Bussed tables during busy periods to assist staff and quickly turn over tables.

Education

No Degree - Foundations of Nursing

Springfield Technical Community College
Springfield, MA
05.2025

No Degree - Sports Biology

Springfield College

No Degree - Nursing Assistance

Career Technical Education Center

High School Diploma -

Agawam High School
05.2022

Skills

  • Customer Service
  • Cleanliness and Organization
  • Dining Room Management
  • Time Management
  • Staff Supervision
  • Listening Skills

Certification

  • OSHA Training, 2020
  • CPR Training, 2020
  • Phlebotomy Certification, 04/22/2023
  • EKG Leading Placement Certification, 04/22/2023

Languages

Ukrainian
Professional Working
Russian
Limited Working

Timeline

Front Desk Supervisor

Sheraton Hotels
08.2024 - Current

Front Desk Agent

Sheraton Hotels
03.2024 - 08.2024

Night Auditor

Sheraton Hotels
09.2023 - 03.2024

Waitress

Crepes Tea House Restaurant
07.2020 - Current

High School Diploma -

Agawam High School

No Degree - Foundations of Nursing

Springfield Technical Community College

No Degree - Sports Biology

Springfield College

No Degree - Nursing Assistance

Career Technical Education Center

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DIANA POLYOVA