Diana Ponce
Lancaster,CA
Summary
Dynamic professional with a proven track record at Mi Ranchito Mexican Grill, excelling in employee training and cash handling. Demonstrated strong ethics and problem-solving skills, enhancing team collaboration and customer satisfaction. Committed to maintaining high standards of service and organization, contributing to a 20% increase in customer retention through effective multitasking and time management.
Overview
2027
2027
years of professional experience
Work History
In Home Care Taker
In Home Supportive Services
Lancaster, CA
2022 - Current
- Assisted clients with daily living tasks for improved independence and wellbeing.
- Prepared nutritious meals according to dietary guidelines, promoting healthy eating habits among clients.
- Transported clients to appointments, errands, and social events, enabling continued engagement in community activities.
- Conducted safety assessments within clients'' homes, implementing modifications as needed to reduce fall risks and other hazards.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Cashier Team
Mi Ranchito Mexican Grill
Lancaster, CA
02.2019 - 02.2026
- Trained new cashiers on register procedures and customer interaction standards.
- Developed training materials to enhance staff knowledge of menu items and promotions.
- Collaborated with team members to maintain store cleanliness and organization.
- Maintained accurate cash drawer by conducting regular cash reconciliations.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Addiction Counseling
Antelope Valley College
Lancaster, CA06.2026
Skills
- Flexible schedule and availability
- Team collaboration
- Dependable and responsible
- Multitasking and organization
- Problem-solving
- Cash handling
- Employee training
- Taking and preparing orders
- Drive-thru system familiarity
- Menu memorization
- Opening and closing procedures
- Excellent communication
- Customer service
- Friendly and outgoing
- Reliable and punctual
Languages
Spanish
Native or Bilingual
Timeline
Cashier Team
Mi Ranchito Mexican Grill
02.2019 - 02.2026
In Home Care Taker
In Home Supportive Services
2022 - Current
Addiction Counseling
Antelope Valley College