Diana Porter
El Paso,TX
Summary
Dynamic Sales Associate with proven expertise at Choi Beauty Supply Store, excelling in customer service and relationship building. Recognized for enhancing store appeal and driving sales through effective merchandising and upselling techniques. Reliable and goal-oriented, adept at managing cash transactions and resolving customer issues in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Sales Associate
Choi Beauty Supply Store
06.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor - Pharmacy Technician
Penn Foster Career School
Scranton, PA04.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Cash register operation
- Stocking and receiving
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Meeting deadlines
- Upselling
- Cleaning techniques
- Guest relations
- Inventory tracking
- Sales development
- Order processing
- Sales goals attainment
- Product recommendations
- Merchandise display
- Point of sale operation
- Product promotions
Timeline
Sales Associate
Choi Beauty Supply Store
06.2020 - Current
Bachelor - Pharmacy Technician
Penn Foster Career School
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