Diana Portillo
Henderson,NV
Summary
Efficient Server known for productivity and ability to multi-task and provide enthusiastic and efficient service. Specialize in customer service, resolution, ensuring that clients have the best dining experience. Ability to improve workflow and enhance team efficiency, take to go orders, answer phone calls and problem solving capabilities. Bilingual service to ease customer needs.
Overview
2
2
years of professional experience
Work History
Server/Expo Runner
Denny's Restaurants Franchise Association
Henderson, NV
11.2024 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Provided exceptional service to high volume of daily customers.
- Took orders accurately and relayed them to the kitchen staff.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Collaborated with team members to maintain smooth restaurant operations.
- Maintained knowledge of menu items to assist customers with selections.
- Encouraged customers to try desserts, appetizers, and specialty drinks during meals.
- Assisted with food preparation and ensured cleanliness of dining area.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Stocked service areas with supplies during slow periods.
- Managed cash register operations and handled customer payments efficiently.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Followed health and safety guidelines while serving food and beverages.
- Followed safety and sanitation guidelines consistently throughout shifts.
Education
High School Diploma -
Green Valley High School
Henderson, NV06-2026
Skills
- Server experience
- Food Runner and Cash handling
- Beverage/Dessert preparation
- Cleanliness standards
- Multitasking, organization and Team collaboration
- Bilingual English/Spanish
Languages
English
Professional
Spanish
Professional
Timeline
Server/Expo Runner
Denny's Restaurants Franchise Association
11.2024 - Current
High School Diploma -
Green Valley High School