Diana Pound
Taylorsville,KY
Summary
Personable and energetic, committed to delivering excellence in all facets of customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
17
17
years of professional experience
Work History
Caregiver
Self-employeed
10.2006 - 01.2024
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Replaced bandages, dressings and binders to care for wounds and encourage healing when necessary.
Accounts Receivable Clerk
Stout's Building Supply
07.2007 - 08.2009
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Streamlined credit approval process by conducting thorough analyses of new client applications, reducing financial risk exposure.
- Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
- Entered figures using 10-key calculator to compute data quickly.
Education
Associate of Applied Science - Accounting
National Education Center - Bryman Campus
Houston, TX07.1989
Skills
- Problem-Solving
- Flexible Schedule
- Verbal and Written Communication Skills
- Customer Relations
- Collections Understanding
- Data Entry
- Dementia Care
- Chronic illness management
References
References available upon request.
Timeline
Accounts Receivable Clerk
Stout's Building Supply
07.2007 - 08.2009
Caregiver
Self-employeed
10.2006 - 01.2024
Associate of Applied Science - Accounting
National Education Center - Bryman Campus