Diana Principe
Crete,IL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
32
32
years of professional experience
Work History
Assistant Manager/Cook
Karyn's Kitchen
03.2023 - 10.2023
- Enhanced kitchen efficiency by streamlining meal preparation processes and effectively delegating tasks to team members
- Reduced food waste by implementing proper storage techniques and regularly monitoring inventory levels.
- Assisted in menu development for increased customer satisfaction, incorporating healthy and diverse ingredients into dishes.
- Maintained high standards of cleanliness and sanitation by enforcing strict adherence to food safety guidelines within the kitchen staff.
Food Service Professional
Rich High School, District, 227
08.2013 - 08.2023
- Enhanced customer satisfaction by delivering high-quality food and exceptional service in a timely manner.
- Streamlined kitchen operations for increased efficiency and improved meal preparation times.
- Reduced food waste by closely monitoring inventory levels.
Instructor/Team Member
Joann Fabrics
07.2019 - 01.2023
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Call Center Manager
AT&T
06.1991 - 06.2017
- Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.
- Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
Education
No Degree - Telecommunications
DePaul University
Chicago, ILSkills
- Task Delegation
- Orientation and Training
- Money Handling
- Project Management Abilities
- Customer service orientation
- Organizational skills
- Computer Skills
Costume Designer
Design theatrical costumes for the Drama Group.
I have costumed 56 shows since 2003.
Timeline
Assistant Manager/Cook
Karyn's Kitchen
03.2023 - 10.2023
Instructor/Team Member
Joann Fabrics
07.2019 - 01.2023
Food Service Professional
Rich High School, District, 227
08.2013 - 08.2023
Call Center Manager
AT&T
06.1991 - 06.2017
No Degree - Telecommunications
DePaul University