Diana Puff
Buckner,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
11
11
years of professional experience
Work History
Marker/ Pricing Support
Cargo Largo
01.2023 - Current
- Demonstrated flexibility) by adapting quickly to shifting priorities or unexpected challenges in the work environment.
- Actively participated) in ongoing professional development opportunities for enhanced skills as a marker expert.
- Contributed to a positive work atmosphere through effective communication and teamwork.
- Reduced production errors by carefully following guidelines and paying close attention to detail.
- Assisted in training new employees, ensuring a solid understanding of job responsibilities and company standards.
Receptionist
Realty Professionals Heartland
05.2021 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
Hostess
Fort Osage School District
11.2020 - 05.2021
- Assisted the students with opening their milk and juice.
- Passed out the milk and juice
- Wiped down the tables
Sales Associate
Dollar General
03.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Nutrition Service Worker
Independence School District
08.2013 - 06.2018
- Prepped food for daily food service.
- Sanitized surfaces to maintain cleanliness of food service area.
- Managed food service, food production, sanitation and staff supervision.
- Improved lunchroom efficiency by organizing and streamlining food service processes.
- Sanitized and cleaned counters, shelves, floors and food service equipment.
- Monitored food service areas by checking holding temperatures and appearance.
- Streamlined food service processes for increased speed and reduced waste.
- Improved lunchtime efficiency by streamlining food service processes and procedures.
- Monitored food safety and sanitation standards in food service areas.
- Increased efficiency of food service operations by effectively managing supplies inventory.
- Oversaw daily food service operations, maintaining an organized and efficient kitchen.
- Cleaned counters, shelves, walls, furniture and equipment in food service areas.
- Maintained clean and sanitary serving areas, upholding strict hygiene standards for food service.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
Education
No Degree -
Metropolitan Community College - Kansas City
Kansas City, MOSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Calm Under Pressure
- Active Listening
- Relationship Building
Timeline
Marker/ Pricing Support
Cargo Largo
01.2023 - Current
Receptionist
Realty Professionals Heartland
05.2021 - 01.2023
Hostess
Fort Osage School District
11.2020 - 05.2021
Sales Associate
Dollar General
03.2020 - 02.2021
Nutrition Service Worker
Independence School District
08.2013 - 06.2018
No Degree -
Metropolitan Community College - Kansas City