Diana Quirarte Ortiz
Mesa,Arizona
Summary
Recent graduate with expertise in customer interaction and relationship management. Demonstrated success in applying sales principles and customer service techniques to achieve measurable results. Tech-savvy, with a proven ability to drive substantial growth. Highly motivated, with a desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
James Avery Specialist
Dillards Department Store
Scottdale, Arizona
05.2025 - Current
- Drive sales by introducing new collections and suggesting complementary pieces.
- Maintain product knowledge to offer personalized recommendations.
- Engage customers by listening to their needs and guiding them in selecting James Avery jewelry.
Sales Associate
Dillards
Scottsdale, AZ
11.2024 - 05.2025
- Consistently achieved monthly sales targets through effective strategies and extensive product knowledge.
- Increased sales revenue by fostering strong customer relationships and recommending suitable products.
- Resolved conflicts with dissatisfied customers, enhancing overall retention rates.
Server/Customer Service Cashier
Taquitos Jalisco
Mesa, AZ
05.2023 - 09.2024
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
Internship Student
Rocha Law Firm
Mesa, AZ
06.2024 - 08.2024
- Executed daily administrative tasks including filing, photocopying, and record maintenance.
- Acquired insights into legal roles by shadowing experienced professionals in a law firm.
- Maintained confidentiality while managing sensitive documents and information.
Student Recruitment
The College of Liberal Arts and Sciences
Tempe, AZ
01.2024 - 08.2024
- Executed outreach call campaign for College of Liberal Arts at Arizona State University.
- Organized applicant tracking system and monitored application progress through Salesforce platform.
- Troubleshot technical issues with applicant tracking systems and online application portals.
- Responded to student inquiries regarding application process and related topics.
Instructor
Learning Student Assistant
Tempe, AZ
08.2023 - 01.2024
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Oversaw curriculum development and implementation in alignment with best practices under a university advisor.
- Helped students explore concepts with engaging, learning-focused activities.
Sales Associate
Designer Shoe Warehouse
Tempe, AZ
02.2023 - 12.2023
- Elevated customer satisfaction through prompt concern resolution and a welcoming store environment.
- Maintained organized racks and shelves to enhance visual appeal and promote merchandise.
- Created an inviting atmosphere, fostering positive customer interactions and experiences.
Education
Certificate - Paralegal Studies
University of Arizona
Tucson, AZ02-2026
Bachelor of Arts - Communication
Arizona State University
Tempe, Arizona05.2025
Skills
- Organizational skills
- Conflict resolution
- Continuous improvement
- Effective communication
- Customer relations
- Team collaboration
- Product sales
Languages
Spanish
Native/ Bilingual
Affiliations
- Student Ambassador: Represented the university at events, speaking to over 50 attendees and guiding new students with insights on campus life.
- Animal Shelter Volunteer: Assisted staff with daily operations at Maricopa shelter, providing care and support for rescued animals.
- Latino Conference Panelist, Mesa Community College: Shared personal journey as a first-generation college student with Latino youth from across the Valley.
Timeline
James Avery Specialist
Dillards Department Store
05.2025 - Current
Sales Associate
Dillards
11.2024 - 05.2025
Internship Student
Rocha Law Firm
06.2024 - 08.2024
Student Recruitment
The College of Liberal Arts and Sciences
01.2024 - 08.2024
Instructor
Learning Student Assistant
08.2023 - 01.2024
Server/Customer Service Cashier
Taquitos Jalisco
05.2023 - 09.2024
Sales Associate
Designer Shoe Warehouse
02.2023 - 12.2023
Certificate - Paralegal Studies
University of Arizona
Bachelor of Arts - Communication
Arizona State University
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