Diana Quiroz

After being included in the accessories team, I was promoted to ACC Lead. I was in charge of the following tasks:

• Execute promotions and send to my direct manager a product feedback every Thursday.
• Execute accessories presentations.
• Lead my accessories team in order to maintain and have a better organization in the department.
• Handled cash register operations and customer transactions to process payments.
• Resolved customer issues promptly, ensuring satisfaction and loyalty.
• Processed and stocked merchandise in accordance with store standards.
• Maintain stockroom clean and organize.
• Greeted customers and provided product advice to increase sales.
• Performed inventory control procedures to manage stock.
• Trained, coached, and mentored new sales associates for maximum performance.

The time that I was sales associate, I was in Accessories Team and some of my tasks was:

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Fill the all accessories department and merchandise accessories presentations.
• Answered customer questions about sizing, accessories, and merchandise care.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Receive merchandise and organize it according to its category.
• Prepared merchandise for sales floor by pricing or tagging.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Deliver product knowledge while doing costumer service.