Diana Ramirez
Desert Hot Springs,CA
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Driven Manager with 5 years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Courtesy Clerk
Vons Grocery Store
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of items.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
Shift Manager
Del Taco Inc.
11.2019 - Current
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Improved team productivity by implementing efficient scheduling and task delegation.
- Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
- Developed staff training programs to improve skillsets and overall team performance.
- Increased employee retention rates by creating a supportive work environment that encouraged professional development and career growth.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Education
High School Diploma -
Desert Hot Springs High School
Desert Hot Springs, CA06.2017
Skills
- Brand Promotion
- Price Checking
- Store Cleaning
- Money Handling
- Effective Communication
- Problem Resolution
- Complaint Resolution
- Outgoing and Friendly
- Guest Greeting
- Time Management
- Decision Making
- Organizational Skills
- Telephone Etiquette
- Adaptability and Flexibility
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 7 staff members.
Certification
- CM - Certified Manager Certification
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Shift Manager
Del Taco Inc.
11.2019 - Current
Courtesy Clerk
Vons Grocery Store
High School Diploma -
Desert Hot Springs High School