Diana Ramirez
Matteson,Illinois
Summary
Efficient and reliable individual with over 10 years of experience in providing exceptional customer service. Diversified skill sets covering internal and external customer support, problem solving, and organization. Ability to handle a variety of responsibilities, implement key time-management skills, and work independently and with teams. Excellent verbal and written skills, personable, and friendly.
Overview
13
13
years of professional experience
Work History
Mail Processing Clerk
United States Postal Service
09.2021 - Current
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Processed and organized incoming mail for distribution to appropriate departments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
Package Handler
Fedex
05.2021 - 09.2021
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and fast-paced environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Assembled, sealed, and loaded packages into correct trucks.
- Loaded materials onto trucks for fast shipment.
Reservations Agent
Apple Vacations
11.2017 - 05.2019
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Resolved various issues and discrepancies for customers.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Grocery Specialist
Menards
04.2011 - 03.2018
- Respond to customer inquiries/issues and coordinate resolutions with team members and management
- Completed physical inventory counts each month.
- Process merchandise payments, returns, exchanges, and product warranties
- Contact vendors to ensure inventory is maintained
- Responsible for receiving, stocking, and inspecting orders
- Responsible for training newly hired team members for all retail areas.
Education
Bachelor of Science - Business Management
The University of Illinois At Chicago
Chicago05.2011
Skills
- Travel Knowledge
- Reservations Assistance
- Distribution Services
- Skilled in MS Word, Excel, PowerPoint
- Freight Handling
- Product Facing
- Inventory Tracking
- Display Setup
- Spanish Fluency
- Troubleshooting
Timeline
Mail Processing Clerk
United States Postal Service
09.2021 - Current
Package Handler
Fedex
05.2021 - 09.2021
Reservations Agent
Apple Vacations
11.2017 - 05.2019
Grocery Specialist
Menards
04.2011 - 03.2018
Bachelor of Science - Business Management
The University of Illinois At Chicago