Diana Ramirez
Elizabeth,NJ
Summary
Student with an experience of Customer Service Cashier and Waitress Trainee with a strong background in maintaining an organized workspace and handling high-pressure situations calmly. Demonstrated skills in customer satisfaction, problem-solving, and accurate payment processing. Dependable and proactive, bringing excellent communication and teamwork abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals in any areas.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
La Caravana Restaurant
07.2022 - 12.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Learned duties for various positions and provided backup at key times.
Waitress Trainee
La Caravana Restaurant
01.2020 - 09.2022
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate of Science - Health Science
Union County College
1033 Springfield Ave, Cranford, NJ 07016 06.2027
High School Diploma -
Alexander Hamilton Preparatory Academy
310 Cherry St, Elizabeth, NJ 0720806.2022
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cleaning and sanitizing
- Honest and Dependable
- Adaptable and Flexible
- Basic Mathematics
- Problem-Solving
- Excellent Communication
- Computer Skills
- Organization and Time Management
- Verbal Communication
- Calm Under Pressure
- Teamwork and Collaboration
- Self Motivation
Art
Art has been a lifesaver for me, drawing and painting can be more than an activity but a way to let go of negative emotions, share with others, self expression and a therapy.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Cashier
La Caravana Restaurant
07.2022 - 12.2023
Waitress Trainee
La Caravana Restaurant
01.2020 - 09.2022
Associate of Science - Health Science
Union County College
High School Diploma -
Alexander Hamilton Preparatory Academy
Similar Profiles
Glen James WishartGlen James Wishart
Sales Manager at Caravana BrisbaneSales Manager at Caravana Brisbane
Indira Altagracia Martinez ReyesIndira Altagracia Martinez Reyes
SERVER, CASHIER at Restaurant La Casa De La EmpanadaSERVER, CASHIER at Restaurant La Casa De La Empanada
Gustave PERRIERGustave PERRIER
Sommelier at Hôtel De La Cité 5*, Restaurant La Barbacane*Sommelier at Hôtel De La Cité 5*, Restaurant La Barbacane*
Brian QuintanillaBrian Quintanilla
HVP Associate at FanDuelHVP Associate at FanDuel
Mahrukh Qayyum MDMahrukh Qayyum MD
Resident Physician, Internal Medicine at Trinitas Regional Medical CenterResident Physician, Internal Medicine at Trinitas Regional Medical Center