Diana Ramos

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
• Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
• Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
• Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
• Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
• Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed strict recipes and drink measurements to minimize product used.
• Recruited and trained new bartenders and barbacks to help maintain talented team.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Assisted with inventorying beverage stock and bar supplies.
• Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

• Increased team productivity by implementing efficient network marketing strategies.
• Streamlined communication channels for improved collaboration among team members.
• Developed and executed successful marketing campaigns, resulting in increased sales and brand exposure.
• Conducted comprehensive market research to identify target demographics and optimize marketing efforts.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
• Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
• Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
• Controlled line and crowd with quick, efficient service.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Minimized spoilage with proper use of first-in-first-out stock procedures.

Prepare alcohol or non-alcohol beverages for bar and restaurant patrons.

Interact with customers, take orders and serve snacks and drinks.

Assess customers' needs and preferences and make recommendations.

Mix ingredients to prepare cocktails.