Diana Ramos
Rancho Santa Margarita,California
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach.
Demonstrated success in building long-lasting relationships. Accomplished Program Specialist well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.
Overview
9
9
years of professional experience
Work History
Program Specialist
SOCCCD
03.2022 - Current
- Developed extensive program documentation, ensuring clear understanding of goals, objectives, and requirements among all team members.
- Built strong relationships with external partners to secure resources and support necessary for program success.
- Facilitated cross-functional team collaborations, fostering an environment of continuous improvement and innovation.
- Managed budgets effectively, ensuring optimal allocation of resources across various projects within the program portfolio.
- Led a cohesive team of specialists in executing tasks according to established timelines and milestones, resulting in timely completion of deliverables.
- Coordinated training sessions for staff on new tools or methodologies, promoting a culture of skill development within the organization.
- Utilized specialized software platforms to manage complex project schedules while maintaining close oversight over progress metrics.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Interviewed and recommended team members for hire.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Oversaw appointment scheduling, payroll and financial reimbursement of expenditures.
- Managed newsletter distribution for programs to increase student engagement.
- Provided technical support to staff with necessary resources to carry out duties successfully.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Organized and managed program development from conception through successful execution.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Planned and executed meetings to connect organizational representatives, community members and clients.
Program Assistant
SOCCCD
03.2018 - 03.2022
- Developed and implemented strategies to streamline office operations.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Offered technical support and troubleshot issues to enhance office productivity.
- Supported planning and coordination of Nursing program and associated activities.
- Identified communication channels to set roadmap to distribute information.
- Managed effective program outreach plans with strategic use of speakers and tours to enhance community engagement and increase participant numbers.
- Coordinated and communicated with external stakeholders to support program objectives.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Created and updated records and files to maintain document compliance.
- Prepared clearly written and formatted documents and reports.
- Assisted with planning and coordinating day-to-day and special program activities.
- Promoted an inclusive workplace environment where diversity was valued, leading to more innovative ideas being shared among team members.
- Evaluated program performance metrics to identify areas needing improvement or potential opportunities for growth.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Implemented a centralized record-keeping system that improved overall data accuracy and accessibility for team members.
- Boosted program enrollment by creating targeted marketing materials and engaging outreach initiatives.
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
Program Technician
SOCCCD
07.2015 - 03.2018
- Generated detailed reports on program performance, enabling informed decision-making by management team members.
- Collaborated with cross-functional teams to establish project timelines and deliverables, ensuring timely project completion.
- Maintained up-to-date knowledge of programming languages and software applications, staying current with evolving technology landscape.
- Provided training and mentorship to junior team members, fostering a culture of continuous learning and growth within the department.
- Promoted a collaborative work environment by actively participating in team meetings, sharing ideas, and providing feedback on proposed solutions.
Education
Associate of Science - Business Adminstration
Saddleback College
Mission Viejo, CA01.2025
Skills
- Skill Development
- Adaptability
- Team Leadership
- Problem Solving
- Strategic Planning
- Proactive Mindset
- Cross-functional Collaboration
- Microsoft Office
- Application Processes
- Program Coordination
- Customer Service
- Training Coordination
Languages
Spanish
Professional Working
Timeline
Program Specialist
SOCCCD
03.2022 - Current
Program Assistant
SOCCCD
03.2018 - 03.2022
Program Technician
SOCCCD
07.2015 - 03.2018
Associate of Science - Business Adminstration
Saddleback College