DIANA REA
Enid,OK
Summary
Bilingual and dedicated employee with 3 years of customer service experience. Works well in a fast paced environment and with others. Always looking for new opportunities to grow.
Overview
4
4
years of professional experience
Work History
Patient Services Representative
OU Children's Hospital
Oklahoma City, OK
09.2023 - Current
- Answer incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Assist with patient registration, insurance verification, and appointment scheduling.
- Maintain confidentiality of all patient information according to HIPAA regulations.
- Check-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage.
- Schedule follow-up visits as needed based on physician instructions.
- Communicate with patients of all ages in a professional manner at all times.
- Communicate with co-workers and employees in a manner which promotes a "team oriented" approach.
- Perform other duties as assigned.
Cashier/Front End Associate
Walmart
Oklahoma City, OK
06.2022 - 09.2023
- Greet and thank customers with a positive attitude.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Assist other associates across the store as needed.
Cashier/Customer Service Representative
Langston's Western Wear
Oklahoma City, OK
06.2020 - 05.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
Education
High School Diploma -
Northwest Classen High School
Oklahoma City, OK05-2022
Skills
- Spanish Fluency
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Multitasking and Organization
- Customer Service
- Money Handling
- Merchandise Restocking
- Credit and cash transactions
Languages
Spanish
Native/ Bilingual
Timeline
Patient Services Representative
OU Children's Hospital
09.2023 - Current
Cashier/Front End Associate
Walmart
06.2022 - 09.2023
Cashier/Customer Service Representative
Langston's Western Wear
06.2020 - 05.2022
High School Diploma -
Northwest Classen High School