DIANA RENDON
Kyle,Tx
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Dependable individual with outstanding skills in complex problem-solving and conflict resolution. Experienced at managing, hiring and onboarding employees. Skilled at building relationships with all levels of the organization.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
H-E-B
Austin, TX
05.2014 - Current
- Communicate to Leaders and Managers deadlines, upcoming community events and meetings
- Being support system for Leaders, Managers, and 350 + partners
- Submitting background checks for applicants, onboarding new hires, and setting up training courses needed to do their job efficiently and effectively
- Being available to employees with questions they may have regarding pay, benefits, careers, schedules etc
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Prepared and prioritized calendars and correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Monitored progress on projects assigned by upper management.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated catering services for various functions, including trainings and department meetings.
- Scheduled appointments, meetings and events for management staff.
- Handled confidential documents in an organized fashion according to established protocol.
- Processed invoices for payment using accounting software applications.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Composed correspondence, reports and meeting notes.
- Responded effectively to sensitive inquiries or complaints.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Handled incoming calls and directed callers to appropriate department or employee.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Provided secretarial and office management support while building cooperative working relationships.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Hired employees and processed hiring-related paperwork.
- Collaborated with recruitment and HR professional to achieve hiring goals.
- Maintained and updated candidate records in the company's system using ICIMS.
- Conducted orientation sessions for newly hired employees, providing them with detailed information about company policies, procedures, benefits.
- Organized applicant drug tests and obtained results.
- Managed recruitment process for new hires, ensuring all necessary paperwork was completed accurately and on time.
- Scheduled or conducted new employee orientations.
Patient Billing Specialist
City of Austin
Austin, TX
09.2012 - 05.2014
- Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
- Reconciled patient accounts by verifying charges against documentation.
- Adhered to HIPAA regulations when handling confidential patient information.
- Entered data into the computer system accurately and efficiently.
- Applied HIPAA privacy and security regulations while handling patient information.
- Performed administrative duties such as filing, copying, scanning, faxing.
Patient Scheduler
Austin Radiological Association
Austin , TX
08.2011 - 08.2012
- Responded to incoming calls, scheduling and rescheduling appointments as requested.
- Followed up with patients and confirmed appointments.
- Answered office phones and emails.
- Maintained detailed records of patients' appointments and updated relevant databases accordingly.
- Ensured that all necessary paperwork was completed accurately before scheduling an appointment.
- Checked incoming emails regularly and responded quickly when necessary.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Explained the purpose of each test to patients to ensure understanding prior to procedure.
- Provided excellent customer service by answering inquiries in a timely manner.
- Adhered strictly to HIPAA guidelines when handling sensitive patient information.
Customer Service Manager
H-E-B Grocery Stores
Luling, TX
01.1996 - 09.2008
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Evaluated employee job performance and motivated staff to improve productivity.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Delegated work to staff, setting priorities and goals.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Monitored staff performance to ensure adherence to customer service standards.
- Provided exceptional customer service to ensure customer satisfaction.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Recruited and trained new employees to meet job requirements.
- Evaluated and authenticated returns, exchanges and voids.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor's Degree - Business Administration with focus on Human Resources
Concordia University
Skills
- ICIMS
- Workforce Manager
- Finnet
- Peoplesoft
- Taleo
- H-E-B Marketplace
- Online Services
- Securenet
- XNET/XPTR
- Drugfree Workplace
- Filing
- Research
- Scheduling
- Office Administration
- Spreadsheet Management
- Mail Handling
- Meeting Planning
- Calendar Management
- Expense Reporting
- Sensitive Material Handling
Timeline
Administrative Assistant
H-E-B
05.2014 - Current
Patient Billing Specialist
City of Austin
09.2012 - 05.2014
Patient Scheduler
Austin Radiological Association
08.2011 - 08.2012
Customer Service Manager
H-E-B Grocery Stores
01.1996 - 09.2008
Bachelor's Degree - Business Administration with focus on Human Resources
Concordia University