DIANA REYES
Springfield,MA
Summary
- Management professional with 15+ years experience in Retail Industry,Including general management, Customer service and relations, human resources, workplace management, and general sales. Background includes the establishment of programs to increase sales, improve productivity, reduce cost, and enhance customer relations. Decisive and direct, yet flexible în responding to the constantly changing demand of staff members, customers and operations throughout retail industry. Key strengths include the following.
- Customer Service
- Customer-Driven management Marketing & Sales Leadership & Team Building Human Resources Recruitment & Training Positive Coaching, Development And Team Sell Develop and promote internal Associates to next level Strategic Planning Organizational Development
- Achieved and retained top 1/3 in District for sales performance in all metrics including ADS, UPT, CREDIT and SALES
- Managed multiple locations and staffing which included up to 50+ staff members at times
- Policies & Procedures
- Labor Relations
- Plan, Delegate & Executing of merchandising and Visual presentation
- Computer Processing
- Inventory Control
- Efficiency Improvement Use excellent communication skills to maintain positive relations with customers and associates; provide outstanding customer service and follow through. Bring dedication and commitment to the highest level of customer service within the industry.
Overview
15
15
years of professional experience
Work History
Store Manager
Chico's FAS
Holyoke, MA
04.2013 - 06.2015
Universal Banker
Citizens Bank
Holyoke, MA
09.2011 - 04.2014
Store Manager
Swarovski
Holyoke, MA
12.2008 - 08.2010
Store Manager
Ann Taylor Loft
Meriden, CT
06.2007 - 08.2008
Store Manager
Eddie Bauer
Trumbull, CT
11.2006 - 06.2007
Store Manager
Victoria's Secret
Glastonbury, CT
04.2002 - 10.2006
Store Manager
Famous Footwear
Meriden, CT
09.2000 - 04.2002
Education
Business Diploma -
The High School of Commerce
Springfield, MABusiness Insight -Work Force Management
Victoria's Secret
Loss Prevention Best Practices and Strategies
Victoria's Secret
LOBOS (Limited Brands & Operating Systems)Skills
- Customer Service
- Retail Sales
- Sales
- Micro Soft Office
- Micro Soft Word
- Events and planning
- Conflict Resolution
- Marketing & Sales
- Human Resources
- Recruitment & Training
- Positive Coaching, Development
- Team Sell
- Develop and promote internal Associates to next level
- Partnership Development
- Strategic Planning
- Organizational Development
- Policies & Procedures
- Labor Relations
- Scheduling
- Payroll Management
- Plan, Delegate & Executing of merchandising and Visual presentation
- Computer Processing
- Loss Prevention
- Inventory Control
- Efficiency Improvement
Awards
- Victoria's Secret: Leaf Award achieving top sales performance in District 2002 - 2005
- Ann Taylor Loft, top credit performer in District 2007
Timeline
Store Manager
Chico's FAS
04.2013 - 06.2015
Universal Banker
Citizens Bank
09.2011 - 04.2014
Store Manager
Swarovski
12.2008 - 08.2010
Store Manager
Ann Taylor Loft
06.2007 - 08.2008
Store Manager
Eddie Bauer
11.2006 - 06.2007
Store Manager
Victoria's Secret
04.2002 - 10.2006
Store Manager
Famous Footwear
09.2000 - 04.2002
Business Diploma -
The High School of Commerce
Business Insight -Work Force Management
Victoria's Secret
Loss Prevention Best Practices and Strategies
Victoria's Secret