DIANA RIOS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Shift Leader/ Back-office Shift Lead
Best Buy
11.2021 - Current
- Developed and improved reporting procedures for monitoring employee performance
- Receive and inspect shipment through Keystone Freight, review manifest and organize shipments
- Create containers for Product Return Center, recycling, and other inbound containers
- Verify deposit bags, researched variances through daily transactions
- Oversee daily store orders and determine refunds or corrections
- Follow up with Operation and Sales managers on customer issues and replying to emails
- Collab with SWAT Inventory Specialist to monitor physical counts of stock, and investigate discrepancies, or adjust errors
Sales Advisor / Back-office Assistant
Best Buy
10.2019 - 11.2021
- Prepare deposits, gather paperwork regarding the previous sales date
- Complete and review operational audit reports
- Maintain monthly performance which includes signing up customers for the credit cards and completing Store Pick Up surveys, while providing outstanding omnichannel experiences
- Staying up to date on skills and gaining knowledge within departmental products and services
Sales Associate/ key-holder
Kara STEPS NY
05.2018 - 09.2019
- Help train new employees with procedures, policies, and execute daily tasks thoroughly
- Check proper pricing and hourly sales reports while assisting in planograms, merchandising, and monitoring floor stock
- Improved store's service, efficiency, and productivity
- Communicating in a clear, understandable manner and listen attentively with any problems or concerns
- Oversee of procurement, restocking supplies, and journal company's spending budget
Education
BBA - International Marketing Management, Liberal Arts Economics
Baruch College
Science of Business Administration
Nassau Community College
Skills
- Computer: Proficient in
- Microsoft Office (Excel, PowerPoint, & Word)
- Programming Languages:
- Beginner SQL, beginner Tableau
- Process Improvement Initiatives
- Coordinating Daily Operations
- Manage Schedules
- Routine Inspections
- Constructive Feedback
- Operational Efficiency
- Training Initiatives
- Loss Prevention Strategies
Accomplishments
- Supervised team of 10+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Microsoft Excel Certification Training (beginner to expert) Instructors: Uplatz Training Google Data Analytics SpecializationCredential ID: UM8UUX5PDFXG Credential URL: https://www.coursera.org/account/accomplishments/specialization/certificate/UM8UUX5PDFXGGoogle Project Management In progress
Languages
Spanish
Native or Bilingual
Timeline
Operations Shift Leader/ Back-office Shift Lead
Best Buy
11.2021 - Current
Sales Advisor / Back-office Assistant
Best Buy
10.2019 - 11.2021
Sales Associate/ key-holder
Kara STEPS NY
05.2018 - 09.2019
BBA - International Marketing Management, Liberal Arts Economics
Baruch College
Science of Business Administration
Nassau Community College