Diana Rios
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service/ Scheduler
R1 RCM, Intermountain Healthcare
01.2018 - 10.2022
- Schedule Radiology appointments for all Intermountain Hospitals
- Transfer data from paper format into computer.
- Submitted requests and changes into scheduling system.
- Investigated and resolved customer inquiries and complaints quickly.
- Sorted documents and maintained organized filing process.
- Entered data into various computer systems accurately.
- Scanned documents and saved in database to keep records.
Warehouse Worker
My Patriot Supply
01.2016 - 09.2018
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assisted in receiving, stocking and distribution of merchandise.
Customer Support Specialist
Xerox
08.2013 - 07.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained confidentiality of patient finances, records, and health statuses.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Education
High School Diploma -
Bingham High School
South Jordan, UT06.2013
Skills
- Decision-Making
- Good Telephone Etiquette
- Excellent Communication
- Attention to Detail
- Efficient in multiple systems
- Basic software knowledge
* Excel
* Microsoft
* Word
- Research and data collection
- Organization skills
Languages
Spanish
Native or Bilingual
Timeline
Customer Service/ Scheduler
R1 RCM, Intermountain Healthcare
01.2018 - 10.2022
Warehouse Worker
My Patriot Supply
01.2016 - 09.2018
Customer Support Specialist
Xerox
08.2013 - 07.2016
High School Diploma -
Bingham High School