Diana Rios
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service/ Scheduler
R1 RCM, Intermountain Healthcare
01.2018 - 10.2022
- Schedule Radiology appointments for all Intermountain Hospitals
- Transfer data from paper format into computer.
- Submitted requests and changes into scheduling system.
- Investigated and resolved customer inquiries and complaints quickly.
- Sorted documents and maintained organized filing process.
- Entered data into various computer systems accurately.
- Scanned documents and saved in database to keep records.
Warehouse Worker
My Patriot Supply
01.2016 - 09.2018
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assisted in receiving, stocking and distribution of merchandise.
Customer Support Specialist
Xerox
08.2013 - 07.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained confidentiality of patient finances, records, and health statuses.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Education
High School Diploma -
Bingham High School
South Jordan, UT06.2013
Skills
- Decision-Making
- Good Telephone Etiquette
- Excellent Communication
- Attention to Detail
- Efficient in multiple systems
- Basic software knowledge
* Excel
* Microsoft
* Word
- Research and data collection
- Organization skills
Languages
Spanish
Native or Bilingual
Timeline
Customer Service/ Scheduler
R1 RCM, Intermountain Healthcare
01.2018 - 10.2022
Warehouse Worker
My Patriot Supply
01.2016 - 09.2018
Customer Support Specialist
Xerox
08.2013 - 07.2016
High School Diploma -
Bingham High School
Similar Profiles
Crystal CaraveoCrystal Caraveo
Patient Registrar at R1 RCM, Intermountain HealthcarePatient Registrar at R1 RCM, Intermountain Healthcare
Stephanie CraneStephanie Crane
Emergency Room Registrar at R1 RCM, Intermountain HealthcareEmergency Room Registrar at R1 RCM, Intermountain Healthcare
Sabrina AndersenSabrina Andersen
Patient Access Associate at R1 RCM, Intermountain HealthcarePatient Access Associate at R1 RCM, Intermountain Healthcare