Diana Ritchey
Troy,MO
Summary
Experienced Dialysis Technician with 20+ years of experience providing outstanding care to patients in various stages of renal failure. Accomplished in building rapport with patients and explaining procedures to ease anxiety. Offering expert knowledge of hemodialysis treatment, unit operations and regulatory guidelines.
Knowledgeable about coordinating paperwork, maintaining supplies and updating charts. Excellent communication and organizational skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Clinical Hemodialysis Technician
Fresenius Kidney Care Dialysis
03.2003 - Current
- Advised patients and families on health topics pertinent to care and treatment.
- Performed routine quality control and safety checks on all equipment.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
- Reduced the risk of infections by adhering to strict infection control protocols during all procedures.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Contributed to a safe care environment through timely identification and reporting of equipment malfunctions or defects.
- Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
- Optimized treatment efficiency through regular equipment maintenance checks, ensuring all machines were in proper working order prior to initiating dialysis sessions.
- Increased patient satisfaction through compassionate communication and attentive listening to their concerns or questions regarding treatment plans.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Promoted continuity of care by documenting detailed treatment records in electronic health systems for easy access by all healthcare providers involved in the patient''s care plan.
- Ensured quality treatment outcomes by closely monitoring patient vital signs and adjusting machine settings as needed.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Demonstrated adaptability and flexibility when faced with unexpected challenges during a shift, using critical thinking skills to find effective solutions that maintained high-quality patient care standards.
- Utilized medical software to document and track patient progress.
PCT Preceptor
Fresenius Kidney Care Dialysis
03.2004 - Current
- Fostered open lines of communication between students, preceptors, and administrators to address challenges proactively as they arose throughout the program duration.
- Collaborated with fellow preceptors to design innovative training programs that incorporated the latest industry best practices.
- Enhanced student understanding of complex medical terminology and procedures, utilizing visual aids and real-life examples.
- Mentored PCT students, providing individualized guidance and support to help them achieve their career goals.
- Worked well in a team setting, providing support and guidance.
- Contributed to continuous program improvement efforts by participating in regular faculty meetings and professional development events.
Ward Clerk
Fresenius Kidney Care Dialysis
03.2005 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Managed incoming calls and directed to appropriate department.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Prepared and processed patient referrals and transfer requests.
- Organized paperwork such as charts and reports for office and patient needs.
- Obtained and scanned identification and insurance cards.
Medical Records Retrieval Specialist-2nd Level
ScanTech Solutions
07.2000 - 03.2003
- Expedited insurance claims processing by promptly acquiring necessary documentation from various sources.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Followed exact procedures for handling transfers and other releases of medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Served as a reliable resource for colleagues seeking assistance or clarification on matters related to medical record retrieval processes.
- Facilitated communication between healthcare providers by organizing and distributing relevant patient documents upon request.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Skills
- Patient Records Maintenance
- Medical office administration
- Telephone reception
- Medication stock orders
- Strong Organization
- Clinical communication
- Patient Records Analysis
- Healthcare regulations
- Heartsaver CPR AED
- Venipuncture techniques
- Documentation
- Patient Care
- Supply Ordering
- Patient Admission Documents Processing
- Document Scanning
- Call Documentation
- Document and Records Management
Certification
- CCHT - Certified Clinical Hemodialysis Technician
Timeline
Ward Clerk
Fresenius Kidney Care Dialysis
03.2005 - Current
PCT Preceptor
Fresenius Kidney Care Dialysis
03.2004 - Current
Certified Clinical Hemodialysis Technician
Fresenius Kidney Care Dialysis
03.2003 - Current
Medical Records Retrieval Specialist-2nd Level
ScanTech Solutions
07.2000 - 03.2003