Summary
Overview
Work History
Education
Skills
Timeline
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DIANA RIVERA

Clementon,NJ

Summary

Highly motivated and committed medical professional with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Ultimately, the goal is to lead with compassion and to navigate patient medical, social, and behavioral needs.

Overview

7
7
years of professional experience

Work History

HCA Navigator

Cooper University Health
03.2024 - Current
  • Coordinating follow up care for high needs patients
  • Improved patient satisfaction by streamlining registration process and reducing wait times.
  • Enhanced communication between departments by regularly updating patient information and coordinating schedules.
  • Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
  • Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
  • Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
  • Scheduled diagnostic tests efficiently, ensuring minimal waiting time for patients and reducing strain on department resources.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Delivered support to medical staff in completion of patient paperwork.
  • Answered incoming calls, scheduled appointments and filed medical records.

Medical Assistant

PM Pediatrics Urgent Care
09.2020 - 03.2024
  • Obtained client medical history, medication information, symptoms and allergies
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Called and faxed pharmacies to submit prescriptions and refills
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
  • Completed clinical procedures and gathered patient data for interpretation by physician
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Patient Service Representative

Patient First Urgent Care
03.2017 - Current
  • Assisted patients in filling out check-in and payment paperwork
  • Took copayments and compiled daily financial records
  • Balanced deposits and credit card payments each day
  • Generated monthly statements to check outstanding balances
  • Followed document protocols to safeguard confidentiality of patient records
  • Facilitated communication between patients and various departments and staff
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Education

Bachelor of Arts- Psychology -

Rowan University
Glassboro, NJ
06.2022

Skills

  • Bilingual - Spanish Speaking
  • EMR Systems- Including eCW and Epic
  • Completing Insurance Forms
  • Patient Assessments
  • Patient Care and Monitoring
  • Interdepartmental Collaboration
  • Healthcare Operations
  • Preventive Care
  • Multi-Line Phone Systems
  • Cultural Awareness
  • Multitasking Abilities
  • Chronic Disease Management

Timeline

HCA Navigator

Cooper University Health
03.2024 - Current

Medical Assistant

PM Pediatrics Urgent Care
09.2020 - 03.2024

Patient Service Representative

Patient First Urgent Care
03.2017 - Current

Bachelor of Arts- Psychology -

Rowan University

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DIANA RIVERA