Diana Rivera
Pomona,CA
Summary
Experienced professional seeking a position in a progressive company. Dedicated to utilizing my skills and background to contribute to the company. Committed to expanding my knowledge and abilities while pursuing personal and professional development.
Overview
20
20
years of professional experience
Work History
Tax Preparer Assistant/Front Office
Chino Tax Service
02.2024 - 04.2024
- Welcome clients, manage client appointments, provide customer service for inbound/outbound calls and updating records
- Organized financial documents, assist with data entry, filing, enhancing tax preparation efficiency
- Meticulously verified client signatures on all forms, maintaining data security protocols to safeguard sensitive financial information
- Record cash and checks received, review and submit tax returns
- Perform office tasks as needed to support office personnel
Options Coordinator
Cabinets 2000, LLC
03.2015 - 02.2024
- Creating and modifying templates for current and upcoming projects
- Obtain information unique to each project regarding options, upgrades, door style, appliances and floor plans
- Generating (Data Entry) selection order forms and submitting them to Production Management
- Verifying pricing on purchase orders before submitting to the accounting department
- Generated hardware reports for the purchasing department for all upcoming deliveries
- Maintain consistent communication via email with customers and builders
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality
- Provide customer service for inbound/outbound calls for scheduling and delivery
Import Office Agent/Front Counter
Swissport Cargo
08.2013 - 02.2015
- In-charge of passenger flights (British and Iberia) and interline trucks
- Created flight and truck folders
- Flight check-in (breakdown), carrier certificate, statistics for accounting, CPM (container pallet massage), check Ques on BA 80 internal software for any discrepancy
- Front counter customer service cargo acceptance and release (Shippers and Freight Forwarders)
- Calculating freight cost and storage
- Accepting cash and check for cargo documents
- AMS (Automated Manifest System) transmission to U.S. Customs with detailed information about the cargo
- Prepared cargo labels for the warehouse
- Date entry of cargo location
- Provide customer service for inbound/outbound calls
Sales Representative
California Drop Forge
09.2011 - 02.2012
- Maintain consistent communication with key customers
- Write up quotations and submit to engineering
- Return quotes to customers and receive feedback
- Process new and modify purchase orders for the Technical Team to review
- Follow orders from receipt to ship to ensure on-time delivery
- Generate status reports for customers and alert them on any delivery or quantity changes
- Provide tracking information and certifications to customers after parts ship
- Working with the credit department when customer invoices became delinquent
- Communicated with purchasing to make sure material was always on hand
- Supported customer service delivery schedule department
- Interface with the Engineering Department on any customer drawing issues
- Interface with the Quality Control Department on any quality issues with parts
- Provide customer service for inboun/outbound calls
- Other duties as directed by the manager
Export Office Agent
Mercury Air Cargo
09.2009 - 06.2010
- In-charge of the passenger flight
- Working with our warehouse supervisor to ensure smooth operational process
- Acceptance of cargo and fee's
- Prepare shipment paperwork; AWB, HAWB, Manifest
- Work with our overseas offices via telex messages
- Deal with customer queries as they arise both before and after cargo departure
- Enter air export shipment information into our operations system
- Create flight folders for each flight
- Confirm cargo booking with the airline customer service team to ensure smooth transition of the cargo
- Created cargo labels for the warehouse
- Provide customer service inbound/outbound calls
Options Coordinator/Estimator
Cabinets 2000, Inc
05.2005 - 10.2008
- Generating selection order forms and submitting them to production
- Verifying pricing on purchase orders
- Obtain information unique to each project regarding options, upgrades, door style and floor plans
- Pricing cabinets in Cabinet Vision Program
- Creating proposals on word
- Creating master files for each job
- Schedule drawing assignments to the detailing department and follow up to make sure drawings are done in a timely manner
- Submitting contracts to builders after being awarded the project
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized blue prints to support operations.
- Provide customer service for inboun/outbound calls
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Import Office Agent
Menzies Aviation Group
01.2004 - 05.2005
- Accept and release freight at the front counter
- Provide customer service for inboun/outbound calls
- Collect charges at the front counter (Check or Cash) and calculate storage fees
- G.O (General Order) Notifying U.S. Customs of un-entered merchandise
- Prepare shipment paperwork; AWB, HAWB, Manifest
- (Tracing Freight) Investigate and resolve troubled shipments
- Arrival Notice for shippers and freight forwarders
- AMS (Automated Manifest System) transmission to U.S. Customs with detailed information about the cargo
- Drop off and pick up cargo documents for Import and Export
- Delivered cargo documentations to the flight captain or flight attendant
Education
High School Diploma -
Hawthorne High School
Hawthorne, CASkills
- MS EXCEL
- MS OUTLOOK
- MS WORD
- ADOBE READER
- MS ACCESS
- DATA ENTRY
- WINCARGO
- MAPICS
- AMS
- BA80
- COMPANY INTERNAL SYSTEM (CABINET TRACKER)
- DRAKE
Timeline
Tax Preparer Assistant/Front Office
Chino Tax Service
02.2024 - 04.2024
Options Coordinator
Cabinets 2000, LLC
03.2015 - 02.2024
Import Office Agent/Front Counter
Swissport Cargo
08.2013 - 02.2015
Sales Representative
California Drop Forge
09.2011 - 02.2012
Export Office Agent
Mercury Air Cargo
09.2009 - 06.2010
Options Coordinator/Estimator
Cabinets 2000, Inc
05.2005 - 10.2008
Import Office Agent
Menzies Aviation Group
01.2004 - 05.2005
High School Diploma -
Hawthorne High School
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