Diana Rivera
Glendale Heights,IL
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Pride Of Carol Stream
10.2022 - Current
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled cash with high accuracy and took care to check bills for fraud.
Site Director
Tri Town Ymca
08.2018 - 03.2022
- Collaborated with cross-functional teams to achieve project milestones on time and within budget constraints.
- Developed strategic plans for site growth, resulting in increased revenue and profitability.
- Improved customer satisfaction ratings by addressing concerns promptly and implementing feedback-driven improvements.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
Assistant Manager
Burger King
03.2019 - 07.2021
- Assisted in recruiting, hiring and training of team members.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Trained and guided team members to maintain high productivity and performance metrics.
Team Lead
Taco Bell
08.2016 - 03.2021
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Associate of Science - Science
College of DuPage
Glen Ellyn, IL05-2025
Skills
- Team leadership
- Customer service
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Documentation and reporting
Timeline
Customer Service Cashier
Pride Of Carol Stream
10.2022 - Current
Assistant Manager
Burger King
03.2019 - 07.2021
Site Director
Tri Town Ymca
08.2018 - 03.2022
Team Lead
Taco Bell
08.2016 - 03.2021
Associate of Science - Science
College of DuPage
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