Diana Rivera
Sylmar,CA
Summary
Results-driven professional with extensive experience at PennyMac Financial Services and Intuit, excelling in compliance and transaction monitoring. Proven ability to enhance operational efficiency through meticulous documentation review and exceptional customer service. Adept at identifying solutions for foreclosure avoidance and managing fraud investigations, ensuring adherence to banking regulations.
Overview
23
23
years of professional experience
Work History
Quality Control Analyst
PennyMac Financial Services
Moorpark, CA
05.2023 - Current
- Perform audit activities including, but not limited to, review of data and documentation for accuracy and consistency, systems analysis, regulatory compliance assessment and investor program requirements, as applicable
- Report discovered findings or gaps to the team leader for immediate corrective action
- Recommend corrective action to front line management for resolving loan level issues
Loss Mitigation Specialist
PennyMac Financial Services
Moorpark, CA
02.2021 - Current
- Reviewed mortgage loans to identify solutions for foreclosure avoidance.
- Negotiated repayment plans, loan modifications and other loss mitigation options.
- Conducted outbound campaigns to secure documentation and monthly installments.
- Discussed property liquidation options with borrowers.
- Managed high incoming and outbound calls
SME Compliance Analyst
Intuit
Woodland Hills , CA
03.2016 - 04.2019
- Conducted compliance audits and reviewed onboarded accounts.
- Responded to VFMP/VCMP and AUP inquiries
- Collaborated with Amex for account requests and closures
- Maintained effected communication with merchants
Senior Fraud Analyst
Intuit
Woodland Hills, CA
09.2002 - 03.2016
- Reviewed transaction patterns to detect fraudulent activities across multiple channels.
- Investigated possible fraudulent transactions by gathering evidence from internal systems and external sources.
- Managed merchant escalations
- Monitored merchant accounts for any unusual or suspicious activities.
- Monitor ACH payments
- Conducted thorough reviews of chargeback trends
- Performed user acceptance testing
Education
High School Diploma -
Bishop Alemany
Mission Hills, CASkills
- Customer service
- Documentation review
- Compliance, banking laws, and regulations
- Transaction monitoring
Timeline
Quality Control Analyst
PennyMac Financial Services
05.2023 - Current
Loss Mitigation Specialist
PennyMac Financial Services
02.2021 - Current
SME Compliance Analyst
Intuit
03.2016 - 04.2019
Senior Fraud Analyst
Intuit
09.2002 - 03.2016
High School Diploma -
Bishop Alemany
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