Summary
Overview
Work History
Education
Skills
Timeline
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Diana Rivera Santiago

Gainesville,FL

Summary

Dynamic and results-driven professional with a clean driving record and exceptional customer service skills, honed at Amazon. Proven ability to optimize delivery routes and enhance customer satisfaction through punctuality. Proficient in GPS navigation and warehouse operations, consistently achieving timely order fulfillment and maintaining a safe work environment.

Experienced with safe and efficient driving practices, ensuring timely deliveries. Utilizes excellent route planning and vehicle maintenance skills to maintain operational efficiency. Track record of reliability and adaptability, consistently meeting transportation demands.

Experienced with machine operation and assembly processes. Uses expertise to maintain high production quality and ensure equipment reliability. Knowledge of safety standards and efficient workflow management.

Manufacturing professional with strong background in machine operation and assembly. Known for consistent quality and precision in production tasks. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in equipment maintenance and workflow optimization.

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.

Overview

17
17
years of professional experience

Work History

Amazon Driver

Amazon
01.2025 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Order Picker

Dollar Gerneral Warehouse
06.2024 - 01.2025
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.

Machine Operator/Assembler

East Penn Manufacturing Co
02.2022 - 05.2024
  • Operated machining equipment safely with team of operators.
  • Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
  • Complied with company and OSHA safety rules and regulations.
  • Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
  • Sustained high levels of accuracy in assembly tasks, resulting in fewer defects and returns from customers.
  • Maintained equipment performance by lubricating and cleaning components.
  • Completed complex assembly tasks with precision, ensuring high-quality products met customer specifications.

Hotel Night Manager

Eden Resort & Suites
11.2018 - 02.2023
  • Improved team communication by implementing daily pre-shift meetings for night staff, leading to enhanced productivity.
  • Assisted in employee training programs, fostering excellent customer service skills among new hires.
  • Managed scheduling and payroll responsibilities for nighttime staff members while adhering to budgetary constraints set by upper management.
  • Developed effective strategies to optimize room occupancy rates, maximizing revenue potential during off-peak hours.
  • Enhanced guest satisfaction by promptly addressing concerns and resolving issues during overnight shifts.
  • Handled emergency situations with professionalism, maintaining guest safety as the top priority.
  • Maintained a secure environment through diligent monitoring of hotel premises and strict adherence to safety protocols.
  • Increased efficiency in handling guest complaints by implementing standardized protocols for logging and resolving issues.
  • Managed reservation inquiries and booking adjustments, ensuring timely room availability for all guests.
  • Boosted customer loyalty by providing exceptional service, resulting in a consistent increase in return guests.

Machine Operator

Dart Container Corporation
02.2014 - 10.2018
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.

Order Picker

Nordstrom
11.2015 - 10.2017
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
  • Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
  • Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
  • Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
  • Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.

Front Desk Receptionist

Eden Resort & Suites
01.2008 - 01.2014
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.

Education

High School Diploma -

MCCaskey High School
Lancaster PA
06-2006

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Safe driving practices
  • City and non-city driving
  • Flexible schedule
  • GPS and route planning
  • Computer numerical control
  • Workplace organization
  • Hand tools proficiency
  • Warehouse safety
  • Warehouse operations
  • Loading and unloading
  • Packing and shipping
  • Forklift operation
  • Policy enforcement
  • Property management systems
  • Reservation management

Timeline

Amazon Driver

Amazon
01.2025 - Current

Order Picker

Dollar Gerneral Warehouse
06.2024 - 01.2025

Machine Operator/Assembler

East Penn Manufacturing Co
02.2022 - 05.2024

Hotel Night Manager

Eden Resort & Suites
11.2018 - 02.2023

Order Picker

Nordstrom
11.2015 - 10.2017

Machine Operator

Dart Container Corporation
02.2014 - 10.2018

Front Desk Receptionist

Eden Resort & Suites
01.2008 - 01.2014

High School Diploma -

MCCaskey High School

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