DIANA Robinette
Administrative / Customer Care Specialist
Hurricane,WV
Summary
Motivated, dedicated and committed Administrative / Customer Care Specialist with 30 years of experience focused on delivering exceptional clerical and operational support. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
36
36
years of professional experience
Work History
Administrative Assistant /Customer Care Specialist
Global - SQ
Buffalo, WV, WV
06.2017 - Current
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Composed reports for Toyota, Global and suppliers. Such as Overseas Reports, All Data Reports, Summary Reports.
- Administered all data into QIMS, Access and Factoryworkx. Send out information to Toyota and suppliers.
- Provided secretarial and office management support while building cooperative working relationships.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars, providing assistance with travels, car rentals, etc.
- Managed database systems containing customer information and send out reports with accurate department and customer records daily. Such as Toyota, Bodine, Aisin and many more suppliers.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Created spreadsheets in Microsoft Excel, Factoryworkx, Teams and QIMS for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
- Administer new hire training and badge renewal for our team members.
- Attend safety meetings with Toyota and Global.
- Organize meetings, emails and phone calls about Collections with suppliers.
- Deal with HR Issues
- Payroll
- Travel to other plants to help with Admin / Customer Care work when needed.
Fundraising Coordinator /Activities Coordinator
Calvary Baptist Church Academy
Hurricane, WV
01.2004 - 06.2018
- Created promotional materials for various campaigns to raise awareness of the organization's mission.
- Coordinated volunteers for special events to maximize efficiency and achieve desired outcomes.
- Planned and coordinated resourcing, staffing and venue acquisition for fundraising events.
- Organized community meetings or other events related to philanthropy in order to network.
- Analyzed financial records to ensure accuracy of donation tracking system.
- Worked with travel agency, hotels and tour company to ensure all plans were successful.
- Organized fundraisers, silent auctions, talent shows, sub sales, worked with businesses to raise funds.
- Office work at the school
- PE teacher and Art teacher
Front Desk Manager
Hampton Inn By Hilton
Hurricane, WV
03.2015 - 10.2017
- Managed guest check-in and check-out procedures, reservations and payments.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Oversaw cash and credit card payment transactions at the front desk.
- Assisted with training and hiring new staff members on front desk procedures and policies.
- Provided excellent customer service by addressing guest inquiries promptly and professionally in a friendly manner.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Promoted loyalty programs to encourage repeat business from customers.
- Processed employee time sheets, payroll information and other administrative documents.
- Prepared monthly budgets for the front office department based on projected sales figures.
Bank Teller /Proof Operator
BB&T
Gilbert, WV
01.1990 - 01.1998
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks and making deposits and withdrawals.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Opened and closed the vault at beginning and end of shift.
- Ran all transactions through proof to be deposited and withdrew from accounts.
Secretary
Nationwide Insurance Company
Logan, WV
01.1988 - 01.1990
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office and Microsoft Word applications.
- Daily bank transactions
- Processed invoices for payment; tracked payments received from vendors and clients.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Assisted with accounts receivable and accounts payable functions.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
Education
BBA - Business of Administration
Southern WV Community & Technical College (SWVCTC)
Logan, WV06-1994
Skills
- Spreadsheet Management
- Quality Assurance
- Office Administration
- Database Management
- Clerical Support
- Bookkeeping
- Invoice Processing
- Expense Reporting
- Data Entry
- Recordkeeping
- Travel Planning
- Customer Service
- Payroll and Budgeting
- Recordkeeping and Bookkeeping
- Accounting Support
- Excel Spreadsheets
- Attendance Records Preparation
- Multitasking and Prioritization
- Credit and Collections
- Office Equipment Maintenance
- Administrative Operations
- Microsoft Outlook
- Inventory Supplies
- Dedicated Team Player
- Office Management
References
- Robert Porter - Boss
- (859) 743-3687
- porter22@aol.com
Custom
- Christopher Hughes
- (304) 546-8520
- christopher.hughes@toyota.com
Custom
- Jesse Rowley
- (812) 580-0272
- jrowley@aisinworld.com
Custom
- Jeffery Miller
- (304) 937-7489
- jeffery.miller.jr@toyota.com
Custom
- Bryan Huddle
- (304) 928-5617
Custom
- Andy Wendel
- (304) 389-5527
- andy.wendel@toyota.com
References
References available upon request.
Timeline
Administrative Assistant /Customer Care Specialist
Global - SQ
06.2017 - Current
Front Desk Manager
Hampton Inn By Hilton
03.2015 - 10.2017
Fundraising Coordinator /Activities Coordinator
Calvary Baptist Church Academy
01.2004 - 06.2018
Bank Teller /Proof Operator
BB&T
01.1990 - 01.1998
Secretary
Nationwide Insurance Company
01.1988 - 01.1990
BBA - Business of Administration
Southern WV Community & Technical College (SWVCTC)
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