Diana Robledo
Pearland,TX
Summary
Professional with strong experience in operational management, prepared to drive efficiency and effectiveness in all areas of work. Strong focus on optimizing processes, leading teams, and delivering results. Skilled in resource allocation, workflow optimization, and problem-solving. Known for adaptability, reliability, and fostering collaborative environment to meet organizational goals.
Overview
10
10
years of professional experience
Work History
Assistant Operations Manager
The Home Depot Inc
06.2024 - 12.2024
- Enhanced store profitability by managing expenses, reducing shrink, and optimizing overall efficiency.
- Enhanced efficiency by continuously refining inventory management processes, systems, and procedures.
- Analyzed operational metrics to identify and implement necessary improvements.
- Directed day-to-day operations, assuring accuracy in task completion and reporting.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for associates.
Assistant Operations Manager
The Home Depot Inc
10.2020 - 06.2024
Customer Experience Manager
The Home Depot Inc
09.2020 - 10.2020
- Managed escalated customer concerns/complaints promptly, ensuring timely resolutions while maintaining customer loyalty.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
Special Services Supervisor
The Home Depot Inc
01.2017 - 09.2020
- Supervised daily departmental operations, addressing issues promptly and fostering a supportive work culture.
- Delivered exceptional customer support by addressing inquiries and issues.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Asset Protection Specialist
The Home Depot Inc
10.2014 - 01.2017
- Implemented loss prevention strategies and programs to minimize shrink and company losses.
- Led physical security and safety culture through training and by promoting safety standards.
- Reviewed security footage to detect suspicious activities that required further investigation.
Education
Bachelor of Science - University Studies
The University of Texas At Arlington
Arlington, TX05-2017
Skills
- Inventory management
- Performance analysis
- Problem-solving
- Strategic planning
- Team leadership
- Customer relations
- Staff development & mentoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
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