Summary
Overview
Work History
Education
Skills
Timeline
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Diana Rochin

San Dimas,CA

Summary

Detail-oriented and customer-focused professional with over 10 years of experience in customer service, logistics and accounts payable. Adept at managing financial transactions, optimizing operational processes, and collaborating with cross-functional teams. A quick learner with strong problem-solving skills, dedicated to driving efficiency and enhancing customer satisfaction.

Overview

6
6
years of professional experience

Work History

Accounts Payable Analyst

Wisemettac Asian Foods,Inc
12.2023 - Current
  • Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
  • Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
  • Researched and resolved invoice and payment issues for internal employees and external vendors.
  • Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
  • Reduced outstanding accounts payable balances by diligently following up on overdue invoices and negotiating payment terms.
  • Managed high-volume invoice processing efficiently, maintaining a consistent record of timely payments.
  • Assisted with annual audits by generating reports and collecting and consolidating invoice information.

Import & Export Specialist

Lufthansa Cargo
04.2023 - 12.2023
  • Documented waybill data and dimensions and weights of cargo in computer database.
  • Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
  • Processed live animal and perishable shipments in compliance with regulatory guidelines.
  • Developed strong knowledge of import/export laws, enabling accurate guidance for clients navigating complex regulations.
  • Strengthened relationships with vendors and partners by providing exceptional customer service and support.

Ocean Import Specialist

DHL Global Forwarding
05.2022 - 04.2023
  • Managed shipment documentation, delivery orders, and customs compliance using Cargowise.
  • Processed payments and collected via checks, ACH wire transfer, cargosprint and paycargo.
  • Established effective working relationships with overseas partners to facilitate smooth coordination during unexpected events or challenges.
  • Proactively identified potential bottlenecks in the import process through regular audits and implemented corrective actions when necessary.
  • Utilized advanced software tools to monitor shipment visibility throughout the entire supply chain journey from origin to destination.

Import Specialist

Korean Air
12.2018 - 08.2022
  • Provided real-time flight information to customers with high call volumes and emails.
  • Processed import fees, pallet charges, and special equipment cost through multiple payment methods.
  • Assisted in Automated Manifest System (AMS) processing for both passenger and freighter flights.
  • Coordinated logistics for successful importation of high-value merchandise, ensuring proper handling and transportation arrangements were made.
  • Managed relationships with customs brokers, resulting in expedited clearance of shipments.
  • Collaborated closely with finance department to support accurate invoicing and payments for international transactions.

Education

Centennial High School
Compton, CA

Skills

  • Bilingual (English & Spanish)
  • Customer Service & Issue Resolution
  • Answering Phone Calls & Email
  • Proficient in various Microsoft Software
  • Dangerous Goods Certification (Export Compliance)
  • Proficient in CargoWise, iCargo, iCap, and Oracle
  • Accounts Payable & Invoice Processing
  • Logistics Coordinator & Documentation
  • Critical Thinking & Works well under pressure
  • Time Management & Collaboration

Timeline

Accounts Payable Analyst

Wisemettac Asian Foods,Inc
12.2023 - Current

Import & Export Specialist

Lufthansa Cargo
04.2023 - 12.2023

Ocean Import Specialist

DHL Global Forwarding
05.2022 - 04.2023

Import Specialist

Korean Air
12.2018 - 08.2022

Centennial High School

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Diana Rochin