Diana Rodas
Cape Coral,FL
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Dispatch Assistant
Cargo Logistics Group
05.2021 - 12.2022
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
Mail Carrier/Assistant Manager
USPS, United States Postal Service
07.2017 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
High School Diploma -
San Marcos
El Salvador 11.2003
Skills
- Management Advisement
- Equipment Needs Assessment
- Traffic Monitoring
- Maintaining Call Metrics
- Handle Communications
- Customer Relationship Management
- Adjusting Routes
- Route Planning and Adjustment
- Recordkeeping Requirements
- Safety Codes
Timeline
Dispatch Assistant
Cargo Logistics Group
05.2021 - 12.2022
Mail Carrier/Assistant Manager
USPS, United States Postal Service
07.2017 - 02.2020
High School Diploma -
San Marcos
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