Diana Rodriguez

Data collection

• Time management
• Recordkeeping
• Critical thinking
• Answering Phones over 50 calls
• Ability To Adapt
• Data Entry
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Coordinated medical office forms, including new intake forms and HIPAA-mandated releases.
• Set up patients for appointments on Ecw system with timely benefits verification, referral processing, and insurance authorizations
• Oversaw front desk operations, including lobby maintenance, patient check-in, and general office reception.
• Served patients by answering calls, scheduling appointments, and coordinating registrations.
• Met financial targets by collecting payments and updating accounts with current payment information.
• Verified insurance eligibility and coverage for patients.

• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
• Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
• Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
• Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
• Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
• Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
• Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Loaded trays with accessories, including eating utensils, napkins and condiments.
• Kept server areas clean and stocked to increase efficiency while working tables

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize work flows to meet any daily demand
• Performed 4 to 5 reviews assessing each employee's performance and developed improvement plans.
• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
• Trained and guided team members to maintain high productivity and performance metrics.
• Developed and maintained relationships with regular customers and suppliers through greeting and appreciating.
• Directed staff of 7-8 personnel and managed budget totaling $10,000 monthly.
• Provided management with feedback regarding employee performance and training needs.
• Devised, deployed and monitored processes to boost long-term business success and increase profit level.
• Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
• Trained new employees in specific job requirements.
• Completed payroll for 7-8 employees with adobe software
• Led team of 5-6 direct reports managing over 8 employees.
• Hired, trained and mentored staff to maximize effectiveness.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades
• Set and managed schedules to give proper coverage to required areas and meet customer service demands.
• Conducted monthly inventories of raw materials and components on work floor.