Diana Rodriguez
Caseyville,IL
Summary
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
4
4
years of professional experience
Work History
Sales Associate
Shoe Dept. Encore
05.2024 - 04.2025
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained clean and organized checkout area, ensuring compliance with safety standards.
- Collaborated with team members to optimize workflow during peak hours, reducing wait times.
- Proven ability to learn quickly and adapt to new situations.
- Ensured accurate pricing on all items by diligently updating price tags during stocking procedures as needed.
- Reduced product waste by efficiently stocking shelves and rotating inventory.
- Supported store operations by assisting with inventory counts, stocking shelves, and creating visually appealing product arrangements.
- Managed returns, exchanges and refunds in accordance with store policy.
Ross Sales Associate
Ross Dress For Less
07.2023 - 05.2024
- Maintained well-organized sales floor by restocking and arranging products strategically.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Five Below
11.2022 - 02.2023
- Supervised daily operations, ensuring timely completion of tasks and adherence to safety protocols.
- Assisted customers in product selection to enhance their shopping experience.
- Processed transactions accurately using point-of-sale systems for efficient checkout.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Brand Ambassador
aerie by American Eagle Outfitters
10.2021 - 11.2022
- Engaged customers through product knowledge and brand storytelling to enhance in-store experience.
- Developed promotional strategies to increase brand visibility and customer engagement during events.
- Demonstrated adaptability in fast-paced environments while maintaining high levels of enthusiasm and professionalism.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Bear Builder
Build-A-Bear Workshop
07.2021 - 04.2022
- Streamlined workflow processes to enhance efficiency during peak hours.
- Maintained inventory accuracy by conducting regular stock assessments and audits.
- Handled cash transactions accurately and efficiently to facilitate smooth store operations.
- Enhanced customer experiences by guiding them through the bear-building process and providing personalized recommendations.
Education
High school diploma -
Collinsville High School
Collinsville, IL05.2016
Skills
- Bilingual
- Communication skills
- Stocking
- Cash register operation
- Sales
- Cash handling
- Teamwork and collaboration
- Listening skills
- Outgoing personality
- Cleaning techniques
Languages
Spanish - Fluent
English - Fluent
Timeline
Sales Associate
Shoe Dept. Encore
05.2024 - 04.2025
Ross Sales Associate
Ross Dress For Less
07.2023 - 05.2024
Sales Associate
Five Below
11.2022 - 02.2023
Brand Ambassador
aerie by American Eagle Outfitters
10.2021 - 11.2022
Bear Builder
Build-A-Bear Workshop
07.2021 - 04.2022
High school diploma -
Collinsville High School
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