Summary
Overview
Work History
Education
Skills
Websites
Certification
LANGUAGES
COURSE FOCUS
Timeline
Generic

Diana Rodriguez Cesar

Gainesville

Summary

A driven and creative individual with a strong commitment to leveraging educational experience and interpersonal skills to achieve organizational goals. Developed critical thinking and collaboration in a fast-paced academic environment. Seeking to transition from academia to a professional role. A self-motivated, team-oriented professional with foundational knowledge in advertising, branding, and marketing, among other skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Services Associate at Subway Headquarters

Corporate Sports Unlimited, Inc.
03.2025 - Current
  • Answer phone calls, emails, and inquiries about club policies.
  • Created marketing materials for special events, including presentations, email campaigns, pamphlets, etc.
  • Develop, coordinate, and implement special corporate events for sports club members. These include appreciation days, indoor games, corporate picnics, and other activities.
  • Other duties as required to support the manager and team.

Customer Service Representative

Tropical Smoothie Café
08.2023 - 12.2023
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Library- Santa Fe College
08.2021 - 05.2023
  • Specialized in servicing patrons as it relates to library materials.
  • Provided assistance and training for information access to patrons.
  • Created and promoted a welcoming environment for all patrons by demonstrating professionalism, adaptability and interpersonal skills.
  • Responsible for ensuring organization of library materials.

Education

Bachelor of Science - Advertising: Persuasive Messaging

University of Florida
Gainesville, FL
12.2025

Associate of Arts - Journalism and Business

Santa Fe College
Gainesville, FL
08.2023

Skills

  • Customer Service / Negotiation Skills / Persuasive Communicator / Professionalism
  • Check-in and Check-out procedures
  • Guest relations

Websites

Certification

Microsoft Office-Word, Excel, PowerPoint

LANGUAGES

English and Spanish

COURSE FOCUS

  • Advertising Strategy
  • Branding
  • Digital Insights
  • Marketing
  • Consumer & Audience Analytics
  • Law of Mass Communication
  • Ethics Problems Communication
  • Multicultural Advertising
  • Accounting
  • Economics

Timeline

Guest Services Associate at Subway Headquarters

Corporate Sports Unlimited, Inc.
03.2025 - Current

Customer Service Representative

Tropical Smoothie Café
08.2023 - 12.2023

Customer Service Representative

Library- Santa Fe College
08.2021 - 05.2023

Associate of Arts - Journalism and Business

Santa Fe College

Bachelor of Science - Advertising: Persuasive Messaging

University of Florida

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