Diana Rojas
Olathe,KS
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
13
13
years of professional experience
Work History
Floral Designer
Hyvee
01.2024 - Current
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Streamlined the design process for efficiency, implementing effective time management strategies and prioritizing tasks.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained detailed records of client consultations, design specifications, order details, and invoicing information for seamless communication across the team.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Rep Client Services
Quest Diagnostics
08.2014 - 05.2020
- Report laboratory results to clients & patients using protocol
- Handle all customer inquiries (tests & services) by phone, fax or email
- Document reporting call history in required format
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Bilingual Business Consultant
True Payment Solutions
04.2013 - 10.2013
- Customer service
- Sales representative
- Creating a network and client base
Bilingual Loan Specialist
E-Finance Support
09.2012 - 03.2013
- Accurate data processing
- Approve/deny loans
- Customer service
- Maintained compliance with industry regulations and company policies during the entire loan process.
- Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
Bilingual Loan Specialist
National Performance Agency
09.2011 - 08.2012
- Payment Arrangements
- Data Processing
- 6400 Funded loads
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Education
Associate degree in Cosmetology -
Entourage Institute of Beauty & Esthetics
03.2024
Liberal Arts in General Studies -
Kansas City Kansas Community College
05.2009
General Studies -
Shawnee Mission West High School
05.2009
Skills
- Fluent - Bilingual (English/Spanish)
- Telephone reception
- Client Service
- Performance Improvement
- Client Relationship Building
- Multitasking Abilities
- Attention to Detail
- Reliability
- Teamwork and Collaboration
Timeline
Floral Designer
Hyvee
01.2024 - Current
Rep Client Services
Quest Diagnostics
08.2014 - 05.2020
Bilingual Business Consultant
True Payment Solutions
04.2013 - 10.2013
Bilingual Loan Specialist
E-Finance Support
09.2012 - 03.2013
Bilingual Loan Specialist
National Performance Agency
09.2011 - 08.2012
Associate degree in Cosmetology -
Entourage Institute of Beauty & Esthetics
Liberal Arts in General Studies -
Kansas City Kansas Community College
General Studies -
Shawnee Mission West High School
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